Employment Adviser

Reed; Newcastle upon Tyne; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Development Funds

Bi-annual pay reviews

Job summary

Reed in Partnership in the United Kingdom is seeking an Employment Adviser to help unemployed individuals into sustainable work. You will manage a caseload, provide one-to-one guidance including CV writing and interview support, and help participants overcome barriers.

The role offers a generous base salary (pro-rata for part time), with flexible working arrangements and access to Reed benefits such as pensions, development funds and training opportunities. Travel locally is expected.

Qualifications

• Coaching/mentoring experience in a customer-facing environment.
• Experience supporting jobseekers or clients to achieve goals.
• Proven ability to work toward performance targets (KPIs).
• Willingness to travel within local area to meet clients and employers.
• Minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at Grade B or Level 2 literacy assessment.
• Diversity of language skills desirable.

Responsibilities

• Meet with and support a caseload of long-term unemployed jobseekers, identifying barriers and creating tailored action plans to progress into employment.
• Deliver personalised, one-to-one guidance including CV writing, interview preparation and skills development.
• Meet and exceed performance targets (KPIs).
• Collaborate with participants to build confidence and mindset for sustaining work.
• Engage with local employers to identify job opportunities.
• Signpost participants to internal and external stakeholders to address barriers (health, housing, finances).
• Promote the Restart Scheme within the community and raise awareness of its benefits.

Skills

Coaching/mentoring

Customer service

Caseload management

Performance targets

Travel locally

Education

A-Levels

Level 3 Diploma

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£29,000 to £30,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you passionate about making a difference and helping others to fulfil their potential?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of Employment Adviser at Reed in Partnership!

Please note, internal applications for this role close on 21st September 2026.

Who we are:

Reed in Partnership’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.

What is the role about?

Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment.
• Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development.
• Meeting and exceeding performance targets and Key Performance Indicators (KPIs).

Working Together

• Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work.
• Engaging with local employers to identify job opportunities.
• Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges.
• Promoting the Restart Scheme within the community, raising awareness of it’s benefits and impact.

Being Fair, Open, and Honest

• Providing inclusive support and advice to people from all backgrounds.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website.

The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

• Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities.
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a fast paced, performance target driven environment.
• Willingness to travel locally (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stageOR International Equivalents.
  

Desirable Criteria:

• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.