Business Management Placement Programme 2027

Higherin; United Kingdom; Remote; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bravo! awards

Long Service Awards

Employee Assistance Programme

Flexible benefits platform

Job summary

HigherIn offers a 13-month Service Management programme for undergraduates to join one of our customer account teams, helping to keep critical services running for global clients.

You will build relationships, respond to requests, and contribute to customer-facing documentation, while developing presentation and communication skills.

After the programme you may return to university and potentially rejoin HigherIn on graduate opportunities.

Qualifications

• Currently studying at undergraduate level in penultimate year.
• Interested in technology with a customer-service mindset.
• Able to communicate effectively and build relationships.
• Adaptable and proactive in solving problems and making decisions.
• Hardworking with ability to manage multiple priorities.
• Prepare to apply theoretical learnings in a real-world setting.
• Available to start in July 2027.

Responsibilities

• Establish long-lasting relationships with customers, internal teams and partners by responding to enquiries and requests.
• Understand customer objectives and help add value to services.
• Develop presentation and communication skills with customer-facing documentation.
• Attend meetings and track actions to ensure services meet contractual obligations.
• Gain exposure to a global corporate environment with colleagues across Europe, USA and Asia-Pacific.
• Analyse KPIs and provide insights to improve or grow services.
• Learn technical services and work towards an industry-recognised qualification.

Skills

Tech savvy

Communication skills

Adaptability

Problem solving

Multitasking

Delivery mindset

Education

Undergraduate student (penultimate year)

Job description

Life on the team

Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers, by providing high-quality support whilst generating creative solutions to challenges, ultimately helping our customers to address their business needs and achieve their objectives. Service Managers are the face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people.

What you’ll do

During our 13-month programme, you will join one of our customer account teams helping to keep critical services running for some of the world’s largest organisations.

• Establish long-lasting relationships with the customer, internal teams, and partners by helping to respond to any enquiries and requests
• Gain an understanding of your customers business objectives and goals and help to add value to new and existing services
• Develop your presentation and communication skills by helping to create and present customer-facing documentation
• Attend customer and internal meetings, keeping track of key actions and ensure our services are delivered in line with contractual obligations and strategic goals
• Gain exposure to a global corporate environment with an opportunity to work with colleagues across the world (e.g. Europe, USA, Asia-Pacific)
• Analyse key performance metrics and trends and provide valuable insight to improve or grow services
• Develop your knowledge of technical services and best practice, and work towards an industry-recognised qualification to aid your future career development.

At the end of the 13 months, you will return to university to complete your degree with the potential to consider applying to rejoin Computacenter on one of our graduate programmes.

What you’ll need

• You’ll be studying at undergraduate level in your second year of university, in any degree discipline and be in your penultimate year of study
• You’ll have a keen interest in technology and striving to achieve outstanding levels of service to customers
• You’ll be personable with the ability to communicate and build relationships
• You’ll be adaptable to situations and be proactive in problem-solving and decision-making
• You’ll be hardworking and capable of managing multiple priorities
• You’ll bring theoretical learnings from your studies and put them into practice with Computacenter’s Service Management team
• You are free from July 2027 to start in role!

Why you should choose us

• Open communication: Despite our size, we're an open organisation that doesn't hide behind hierarchy. We communicate regularly, openly and directly. For us, it's about being straightforward, delivering and doing the right thing. Essentially, we're people dealing with people.
• Showing appreciation & having fun: Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!
• Health & wellbeing: Our people are our greatest asset and we're passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.
• Inclusive workplace: People work best when they bring their whole selves to work, that's why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.
• Pension and financial security: Thinking ahead, planning for life's uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.
• Flexible benefits: Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, 'My Benefits', you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

About the Company

Our Service Management division is at the heart of our business, providing services to some of the world’s largest organisations…helping to keep the public safe, keep planes in the air, entertain the world and develop life-saving pharmaceuticals.

For over 10 years, our services teams have developed outstanding opportunities for undergraduate placement students, giving them real-world experience within a thriving industry, regularly appearing in the Top 60 Small-Medium Student Employers table on HigherIn, coming in at number 1 in 2026. Be part of something special!