Business Leader

Dignity Funerals Limited; Auchencrow; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Up to 10% annual bonus

Private medical cover

4% matched pension

Life assurance 2x salary

On-site parking

Employee assistance programme

Job summary

Dignity Funeral Directors is seeking a Crematorium Business Leader to own a site, drive growth, and deliver exceptional family care. You will manage revenue, margins, and P&L while leading a multi-skilled team. The role combines commercial accountability with compassionate leadership.

You’ll build strong partnerships with Funeral Directors, lead service excellence, and foster community engagement. A rewarding, front-line leadership role in a national end-of-life provider.

Qualifications

• Proven general management experience including P&L oversight.
• Strong track record in driving commercial outcomes and growth.
• Experience building and leading high-performing teams; excellent communication.

Responsibilities

• Lead growth and commercial success to grow cremation volumes year on year and maximise revenue.
• Develop strong relationships with local Funeral Directors and ensure first-class service.
• Maintain site standards and deliver a compassionate customer experience.
• Lead and develop a high-performing team with regular coaching and performance reviews.
• Drive local presence and innovation through community engagement and smart marketing.

Skills

General management

P&L management

Sales / B2B relationships

People leadership

Communication

Data-driven

Tools

CRM software

BI / data tools

Job description

Position

Crematorium Business Leader

Location

Haltemprice Crematorium, Kingston upon Hull

Job Type

Full-time, 38.33 hours per week

Salary

Starting from £44,000 per annum

Make a Real Impact in Your Community

We're looking for an inspiring and commercially minded Business Leader to take ownership of one of our Crematoria, making it a true centre of excellence for care, community engagement, and commercial performance. In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners.

This is an AI proof role (it'll always exist!) with genuine autonomy, allowing you to combine entrepreneurial flair, operational discipline, and compassionate leadership.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role MattersAt CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you'll ensure these values are honoured every day, by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.

What You’ll Be Doing

Lead Growth & Commercial Success

Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.

Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.

Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.

Build Strong Funeral Director Relationships

Create strong, long-term partnerships with local Funeral Directors.

Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.

Champion Service Excellence

Maintain impeccable site presentation, from chapels and gardens to reception spaces.

Deliver a compassionate, high-quality experience for every family and visitor.

Lead & Develop a High-Performing Team

Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.

Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.

Become trained as a Cremator Technician and Memorial Consultant to fully support your team.

Drive Local Presence & Innovation

Lead meaningful community engagement activities each month.

Use local social media to enhance visibility and community connection.

Stay on top of competitor activity including pricing, services, and marketing.

About You

Is an inspirational, engaging leader who develops people and drives results. Is self-aware, trustworthy, and conscientious. Brings strong commercial acumen and sound risk management. Has experience shaping service delivery to meet short- and long-term business goals. Can build strong relationships and influence effectively. Is adaptable and able to work flexibly, including weekends. Is committed to delivering high standards of care and service.

What You’ll Bring

• Proven general management experience (hospitality, retail, leisure, care, or bereavement).
• Strong experience managing a P&L and driving commercial outcomes.
• Background in sales or B2B relationship management, memorial sales experience is a plus.
• A track record of building and leading high-performing teams.
• Excellent communication skills; compassionate, resilient, and customer-first.
• Strong IT literacy and ability to use data to drive performance.

Leading from the front with the support and benefits to succeed. This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you'll benefit from a package designed to support you in leading from the front, staying resilient in a fast-paced environment and continuing to progress within a national organisation.

Time to recharge

• 25 days' annual leave plus bank holidays, giving you the headspace to reset and maintain balance.

Rewarding performance

• Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.

Healthcare when it matters

• Private medical cover for you, providing reassurance and quicker access to treatment.

Planning for your future

• 4% matched pension contribution to help you build long-term financial security.

Peace of mind

• Life assurance cover at 2x your salary to support your loved ones.

Everyday savings and perks

• Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.

Support when you need it

• 24/7 Employee Assistance Programme, occupational health services and confidential counselling.

Progressing your career

• Clear development and progression pathways within a national, multi-site organisation.

Making work easier

• Free on-site parking available at most of our locations.

What Sets Us Apart

Meaningful purpose - Supporting families through the hardest moments of their lives. Grow with us - More career paths and leadership opportunities as our group grows. Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You will be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.