Business Intelligence & Performance Manager

Town & Country Housing Group; Royal Tunbridge Wells; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a data-driven professional to enhance its Business Intelligence and Performance function. This role involves ensuring the accuracy and timeliness of data collection, reporting, and analysis to support strategic objectives. You will lead the development of customer surveys, analyze responses, and communicate insights to senior management, fostering a culture of data-informed decision-making. Join a dynamic team where your contributions will directly impact the organization's performance and service delivery, making a real difference in the community.

Qualifications

• Strong analytical skills to assess and develop the data landscape.
• Experience in performance reporting and data collection processes.

Responsibilities

• Ensure reliable and timely data for performance understanding.
• Lead customer survey analysis and develop actionable insights.

Skills

Data Analysis

Performance Reporting

Customer Survey Development

Data Collection Processes

Communication Skills

Education

Bachelor's Degree in Data Science or related field

Tools

Databases

Data Visualization Tools

Job description

1. To ensure that there are clear rules on the collection, filing, indexing and retention of customer data.
2. To ensure that the Business Intelligence and Performance function produces reliable and timely data to allow the organisation to understand its performance.
3. To monitor alignment of corporate and operational strategic objectives, and annual business planning actions and to co-ordinate the monitoring of delivery against plans.
4. To ensure that reports are produced for staff and board level meetings in the appropriate format and by the due date.
5. To co-ordinate timely and effective performance reporting for the organisation, and effectively analyse, report, review and account for performance.
6. To lead on the collection and analysis of customer survey responses, developing surveys to meet the changing needs of the business.
7. To understand, assess and develop the data landscape in databases and infrastructure applications.
8. To use and develop data collection processes, including reviewing and validating data across databases and infrastructure applications.
9. To gather end user requirements and develop dashboards and create reports, supporting users to maximise benefits and insights to inform decisions and service delivery.
10. To communicate insights to senior management and across the organisation.