Business Intelligence Analyst

Experian Health; Nottingham; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Business Intelligence Analyst to drive data insights and improve forecasting accuracy. This hybrid role involves collaborating with partners to manage vast data sets and develop automated reporting solutions. You will advocate for data-driven decision-making, ensuring clarity in communication and fostering a culture of innovation. Join a forward-thinking company that values work-life balance and offers a comprehensive benefits package, including flexible working options and generous leave policies. If you're passionate about data and want to make a difference, this opportunity is for you.

Benefits

Flexible work environment

Discretionary bonus plan

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

3 volunteering days

Qualifications

• Experience analyzing large data sets from various sources.
• Hands-on experience with data warehousing design principles.

Responsibilities

• Analyze service metrics to enhance reporting clarity.
• Provide data-driven recommendations to leadership.

Skills

Data Analysis

Forecasting Principles

Communication Skills

Education

Bachelor's Degree in Data Science or related field

Tools

Power BI

Azure Data Factory

AWS Glue

Postman

SSIS

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Internal Grade D

The mission of the Business Intelligence function is to become the center of excellence across Service, providing trusted data and insights to our partners in a simple way. We want to set the bar for what great is whilst ensuring efficiencies are optimised.

You will be the contact for many partners for their MI and intelligence requirements, which means that you will need to be a visible advocate of using intelligence to improve forecasting to recommend solutions and deliver applicable insight.

Our data is vast and from many sources, so you will need to be comfortable working with different product and technical owners to manage the data into operations. This will then provide the opportunity for you to develop automated reporting, self-serve dashboards and guide greater forecasting accuracy and insight as we move towards our long-term goals of creating a main data repository.

This is a hybrid position based at the Sir John Peace Building, Nottingham reporting to the Head of Forecast & Capacity Planning.

Main Role Activities

• Analyse important service, forecasting metrics, and enhancing existing views to bring greater focus and clarity to our reporting
• Communicate with partners, ensuring information being shared is understood to ensure the highest levels of adaptation
• Identify and recommend solutions using data to support resolutions
• Oversee prioritisation of activity for partners, challenging the order of delivery
• Provide insight and clear data-driven recommendations to the Operations leadership team
• Remain current on the latest tools and tech to deliver a modern Operational Intelligence service to partners
• Adapt and develop the OI service offering to the operation based on both core & strategic needs, ensuring fit for purpose & fit for use insight is available for differing audience requirements
• Improve internal processes and manage customer and partner expectations whilst implementing changes

Qualifications

• Demonstratable experience analyzing large data sets from varied sources
• Experienced with data ETL (Azure Data Factory, AWS Glu, Postman, SSIS), manipulation and data visualisation tools (Power BI / Tableau)
• Hands-on experience data warehousing (DBA) design and principles
• An understanding of forecasting principles and main contact centre metrics

Main Technologies

• Power BI
• API Development

Additional Information

Benefits package includes:

• Flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together