Business Insights Analyst x 2

SmartestEnergy Business Limited; Worthing; On-site; GBP 50,000 - 80,000; Full time

Job summary

Smartest Energy Business Limited is seeking a commercially minded and analytical professional to shape outcomes for SME and Mid‑Market customers through data‑driven insight and continuous improvement.

You will lead the delivery of data and analytics across SEBL, turning complex information into clear, actionable recommendations that influence regulatory, financial, operational and customer experience decisions.

Qualifications

• Proven ability to apply data analysis techniques to business scenarios.
• Experience identifying opportunities for process improvement and efficiencies.
• Ability to assess and identify risks within existing business models and processes.
• Strong stakeholder management and presentation skills.
• Knowledge of data analysis methods, business intelligence applications, and supporting analytical technologies.

Responsibilities

• Lead the delivery of data and analytics across SEBL to drive value.
• Translate business challenges into structured, testable requirements.
• Identify risks, unlock opportunities, and support informed decisions.
• Collaborate with Sales, Commercial, Operations, Digital and Data/BI teams.
• Enhance customer journeys and improve operational performance through data-driven change.

Skills

Data analysis

Process improvement

Risk assessment

Stakeholder management

BI knowledge

Tools

BI tools

Job description

We're looking for a commercially minded and analytical professional to help shape better outcomes for our SME and Mid‑Market customers through data‑driven insight and continuous improvement. In this role, you'll lead the delivery of data and analytics across SEBL (Smartest Energy Business Limited), transforming complex information into clear, actionable recommendations that identify risks, unlock opportunities, and support informed business decisions across regulatory, financial, operational, and customer experience activities.

Working collaboratively across Sales, Commercial, Operations, Digital, and Data/BI teams, you'll translate business challenges into structured, testable requirements that drive safe, compliant, and customer‑centric change. You'll use data analysis, process improvement, and stakeholder engagement to enhance customer journeys, improve operational performance, reduce cost to serve, and deliver measurable business value while contributing to SEBL's wider strategic objectives.

What skills/experience do I need to be successful?

• Proven ability to apply data analysis techniques to business scenarios and deliver actionable business insights;
• Experience identifying opportunities for process improvement and efficiencies within current business operations;
• Ability to assess and identify risks within existing business models and processes;
• Strong stakeholder management and presentation skills, with experience communicating findings and recommendations;
• Knowledge of data analysis methods, business intelligence applications, and supporting analytical technologies.

What sets us apart?

Global Impact

With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working

Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters.

Commitment to Diversity and Inclusion

We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

Hybrid Working

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.