Business Improvement Manager

Amey; Liverpool; Hybrid; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Leadership training

Holidays 24 days

Pension

Flexible benefits

Exclusive discounts

Social impact days

Family friendly policies

Affinity networks

Job summary

Amey seeks a Business Improvement Manager to lead end-to-end projects across Group Shared Services in Liverpool. Hybrid working with on-site presence at 142 Speke Road, L19 2PH, Liverpool.

You will drive continuous improvement across finance, HR, and customer services, managing BPM initiatives and ensuring benefits are tracked and adopted by users. Collaboration with IT and BI teams will be essential.

Qualifications

• Recognised project and change management qualification (e.g. PRINCE2, Agile, APM).
• Continuous Improvement or Process Improvement experience.
• Strong communication and presentation skills for technical and non-technical audiences.
• Ability to translate complex processes into practical improvements and apply BPM frameworks.

Responsibilities

• Deliver cross-functional projects that improve processes, technology, and ways of working.
• Own end-to-end delivery including planning, requirements, governance, risk and issue management.
• Prepare and present regular project updates, including monthly reporting.
• Lead workshops and meetings with clear outcomes and actions.
• Build relationships with internal and external stakeholders and manage expectations.

Skills

Project management

Change management

Continuous improvement

Communication skills

Stakeholder engagement

BPM

Education

PRINCE2/Agile/APM qualification

Job description

Title: Business Improvement Manager

Requisition ID: 11999

We are excited to offer a fantastic opportunity for a Permanent Business Improvement Manager offering Hybrid working and onsite at Matchworks, 142 Speke Road, L19 2PH, Liverpool

HOURS OF WORK –

Monday – Friday 37.5 Hours

Join our vibrant, inclusive community in Group Shared Services.

This is an exciting opportunity to lead end-to-end project delivery, work collaboratively with diverse stakeholders, and embed sustainable change that supports our wider business objectives.

Are you passionate about delivering meaningful change and improving how services operate? We’re looking for a Business Improvement Manager to play a key role in driving continuous improvement and delivering projects that enhance efficiency, control, and service performance across our Group Shared Services (GSS) at Amey.

You will be responsible for delivering small to medium-sized projects and change initiatives across multiple business support functions. You’ll work closely with department leads, Continuous Improvement teams, IT and Systems colleagues, and BI Reporting teams to ensure initiatives are delivered successfully, benefits are tracked, and changes are fully adopted by users.

You’ll also play an important role in fostering a culture of continuous improvement and best practice project management across GSS.

What You Will Do

• Deliver cross-functional projects and change initiatives that improve processes, technology, and ways of working
• Own end-to-end project delivery, including planning, requirements gathering, governance, risk and issue management
• Prepare and present regular project updates, including monthly reporting to the Project Review Board (PRB)
• Facilitate and lead workshops and meetings, ensuring clear outcomes, actions, and follow-up
• Build strong relationships with internal and external stakeholders, managing expectations through clear communication
• Promote efficiency, optimisation, and scalability across services
• Support the implementation of Business Process Management (BPM) frameworks across GSS
• Ensure projects are delivered in line with PRINCE2 / APM methodologies and associated documentation
• Actively promote a culture of continuous improvement, collaboration, and learning

What You Will Bring

• A recognised project and change management qualification (e.g. PRINCE2, Agile, APM)
• A Continuous Improvement or Process Improvement experience
• Proven experience delivering projects within large, complex organisations, ideally in shared services or business support environments (e.g. Finance, HR, Customer Services)
• Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences
• The ability to analyse complex processes and translate them into practical, actionable improvements
• Experience of applying change management and BPM frameworks in practice
• A proactive, organised, and resilient approach, with a strong sense of accountability

We welcome applications from a diverse range of candidates.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

Who we are

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

What We Do

We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website

amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Inspiring Impact Together