Business Improvement Consultant

Tesco Plc; Welwyn Garden City; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus scheme

Holiday starting at 20 days plus additional days

Retirement savings plan

Life Assurance

Colleague deals and discounts

Ongoing learning opportunities

Job summary

A major retail company in Welwyn Garden City is seeking a Mid-Senior level Process Improvement Lead to help promote and facilitate a culture of Continuous Improvement (CI) and Operational Excellence (OpEx) across the organization. This role involves supporting senior consultants, coaching team leaders, and gathering process requirements to enhance customer and colleague experiences. Ideal candidates will have strong project management skills, familiarity with Lean methodologies, and a passion for driving change within operations.

Qualifications

• Ideally Project Manager, Business Analyst, Product owner, Change Manager (or similar role).
• Lean Six Sigma, Kaizen, Systems Thinking (or similar methodologies).
• Project Management (e.g., producing project plans, managing critical paths).
• Change Management.

Responsibilities

• Support GPX Senior Consultants and Business Partners to ensure improvements are scoped and delivered effectively.
• Provide OpEx and CI Leadership, coaching, and mentoring to team leaders and ops managers.
• Gather detailed requirements and map processes for colleagues.
• Engage and manage stakeholders to understand the case for change.
• Build strong collaborative relationships with colleagues to drive change.

Skills

Project Management

Lean Six Sigma

Change Management

Coaching and mentoring

Job description

About the role

I am accountable for the promotion, facilitation, delivery and impact of Process Experience globally across operations and teams within Tesco Group to build a sustainable CI/OpEx culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.

You will be responsible for

• Supporting GPX Senior Consultants and GPX Business Partners to ensure improvements are scoped, evaluated and delivered effectively and on time; appropriate ownership of governance including documentation such as project plans, RAID logs, benefit trackers etc.
• OpEx and CI Leadership, coaching, mentoring and trusted advisor status in supporting team leaders and ops managers in working with their teams to identify areas for improvement (coaching them where required) and helping to take these ideas forward through to implementation; therefore helping drive a culture of continuous improvement throughout the operation.
• Helping ensure colleagues are supported by the very best processes to do their job by gathering detailed requirements and mapping processes through facilitated workshops, managing Natural Work Teams, holding effective stakeholder meetings and by analysing and interpreting data to identify trends and opportunities.
• Effectively engaging and managing stakeholders alongside the Senior Consultants, fully understanding the case for change and benefits of improvements to customers and colleagues.
• Building strong relationships with colleagues across relevant operations, working together collaboratively (in NWTs where required) to identify opportunities and drive change.

You will need

• Ideally Project Manager, Business Analyst, Product owner, Change Manager (or similar role)
• Lean Six Sigma, Kaizen, Systems Thinking (or similar methodologies)
• Project Management (e.g. producing project plans, managing critical paths, maintaining RACIs & exception logs)
• Change Management

Whats in it for you?

• Annual bonus scheme.
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays).
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance – 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on – take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want.

About Us

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

Seniority level

• Mid-Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Retail