Business Improvement and Compliance Officer

GBS; Leeds; On-site; GBP 25,000 - 40,000; Full time

Job summary

A forward-thinking organization is seeking a Business Improvement and Compliance Officer to enhance operational efficiency and support key business processes. This role involves providing high-quality administrative and governance support, managing complex data sets, and liaising with senior stakeholders. The ideal candidate will possess strong administrative and interpersonal skills, along with advanced IT capabilities. Join this dynamic team and contribute to the organization's commitment to excellence and inclusivity, while enjoying a range of benefits and opportunities for professional development.

Benefits

25 days annual leave plus public holidays

Workplace pension scheme

Tuition reimbursement

Cycle to Work scheme

Access to discounts platform

Employee referral scheme

Discretionary annual performance bonus

Eye care vouchers

Discount card access

Qualifications

• Experience in providing high-quality administrative support.
• Ability to handle complex data sets and present insights.
• Proven track record in managing multiple tasks effectively.

Responsibilities

• Provide exceptional administrative support and manage documentation.
• Coordinate meetings, prepare agendas, and track follow-up actions.
• Analyze departmental KPI data for accurate reporting.

Skills

Administrative Skills

Data Analysis

Communication Skills

IT Skills (Microsoft Office)

Interpersonal Skills

Time Management

Education

Higher Education Experience

Corporate Environment Experience

Tools

Microsoft Office Suite

SharePoint

CRM Systems

Job description

Business Improvement and Compliance Officer

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Business Improvement and Compliance Officer

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Please note, we are unable to offer sponsorship for this role and require a candidate with the right to work in the UK.

This role will support the Head of Business Improvement Unit (BIU) and the Project Management Office in coordinating a wide range of tasks across the business.

You will provide high-quality administrative and governance support, handle complex data sets, and work closely with senior and executive stakeholders to ensure the smooth operation of key processes.

Main Responsibilities

• Provide exceptional administrative support, including managing correspondence, schedules, and documentation with precision and discretion.
• Coordinate meetings, preparing agendas, taking detailed minutes, and tracking follow-up actions.
• Handle complex data sets from multiple sources, analysing and presenting insights through written reports and visual illustrations.
• Improve administrative processes to enhance efficiency and streamline operations.
• Support preparation of reports, presentations, and documentation for senior and executive-level colleagues.
• Coordinate and analyse departmental Key Performance Indicator (KPI) data for accurate and timely reporting.
• Maintain and update the organisation’s strategic risk register in collaboration with Department Heads.
• Support the creation, review, and monitoring of departmental Operational Plans.
• Co-ordinate the organisation’s internal audit activity.
• Assist in governance-related reporting cycles and compliance activities to align with organisational objectives.
• Liaise effectively with internal and external stakeholders, including the executive team, board members, and external partners.
• Build and maintain strong, professional relationships across all levels, demonstrating tact and diplomacy.
• Impart knowledge on organisational policies, student/course requirements, and administrative processes, training staff where necessary.
  
  
  

Requirements

• Strong administrative background within Higher or Further Education or a corporate environment.
• Advanced IT skills, including Microsoft Office Suite (Outlook, Word, Excel) and the ability to adapt to new systems (e.g., SharePoint, Teams).
• Excellent written and verbal communication skills, with strong attention to detail and a command of professional English.
• Proven ability to manage multiple tasks, meet tight deadlines, and prioritise effectively.
• Highly developed interpersonal skills, including active listening and building positive relationships.
• A proactive and solution-oriented mindset, capable of working independently and with minimal supervision.
• Demonstrable experience handling sensitive information with confidentiality and professionalism.
  
  
  

DESIRABLE SKILLS and EXPERIENCE:

• Knowledge of governance structures, committee processes, in the Higher Education sector
• Experience using complex databases or Customer Relationship Management (CRM) systems
• Familiarity with governance tools, reporting systems, or risk management software.
  
  
  

Other Information

Standard benefits of employment at GBS include:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme with NEST
• Tuition reimbursement for career development courses
• Cycle to Work scheme.
• Access to GBS “Life” - discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus
• Specsavers eye care vouchers
• Access to a TOTUM discount card and eligibility for a Costco membership
  
  
  

The successful candidate will also be expected to demonstrate their commitment:

• To GBS values and regulations, including equal opportunities policy.
• The GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
  
  
  

We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future.

#indeedapril

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Higher Education

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