Business Implementation Consultant

Coaley Peak; Cheltenham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Private healthcare

Professional development budget

Travel expenses covered

Living Wage Employer

Job summary

Coaley Peak seeks a Business Implementation Consultant to guide client organisations through the human side of AI adoption. You’ll run workshops, redesign workflows, train staff, and create adoption plans, acting as the bridge between our technical team and the client’s people.

Based at our Cheltenham HQ with regular UK travel, you’ll engage frontline staff to directors, explain complex technology in clear terms, and help organisations change how they work to maximise the value of AI.

Qualifications

• Experience in a client-facing role involving change management, business analysis, project implementation, or operational consulting.
• Strong facilitation and workshop delivery skills, comfortable leading sessions with groups at all levels of an organisation.
• Ability to explain technology and process change clearly to non-technical audiences, without jargon.

Responsibilities

• Lead the people and process side of AI implementation projects at client sites across the UK.
• Run structured discovery sessions to map current workflows, identify friction points, and understand how teams actually work day-to-day.
• Design and deliver change management plans tailored to each client's culture and pace of change.
• Facilitate adoption workshops, process redesign sessions, and team briefings, from front-line staff to senior leadership.
• Create clear, accessible documentation: process guides, quick-reference cards, and onboarding materials for non-technical users.
• Act as the primary point of contact for client staff during the implementation phase, answering questions and resolving concerns.
• Work alongside Coaley Peak's Forward Deployed Engineers to ensure technical solutions are built with real-world usability in mind.
• Track adoption metrics and report progress to client stakeholders and internal delivery leads.
• Feed learnings back to the wider team to improve our implementation methodology over time

Skills

Client-facing experience

Change management

Facilitation & workshops

Clear communication

Travel willingness

Tools

Lucidchart

Visio

Miro

Job description

When Coaley Peak deploys an AI solution into a client business, the technical build is only part of the challenge. The harder part is people: getting teams to understand why the change is happening, trust the new tools, adapt their processes, and actually use what has been built.

That is where you come in. As a Business Implementation Consultant, you will be embedded with client organisations (sometimes for days, sometimes for weeks) helping them navigate the human side of AI adoption. You will run workshops, redesign workflows, train staff, create adoption plans, and act as the calm, knowledgeable voice that bridges Coaley Peak's technical team and the client's people. You do not need to be an engineer. You need to understand what the technology does, be able to explain it clearly to anyone (from a warehouse operative to a managing director) and be skilled at helping organisations change how they work. This role sits within our Client Implementation team and works closely with our Forward Deployed Engineers and Client Solutions Directors on every engagement.

Responsibilities:

• Lead the people and process side of AI implementation projects at client sites across the UK;
• Run structured discovery sessions to map current workflows, identify friction points, and understand how teams actually work day-to-day;
• Design and deliver change management plans tailored to each client's culture and pace of change;
• Facilitate adoption workshops, process redesign sessions, and team briefings, from front-line staff to senior leadership;
• Create clear, accessible documentation: process guides, quick-reference cards, and onboarding materials for non-technical users;
• Act as the primary point of contact for client staff during the implementation phase, answering questions and resolving concerns;
• Work alongside Coaley Peak's Forward Deployed Engineers to ensure technical solutions are built with real-world usability in mind;
• Track adoption metrics and report progress to client stakeholders and internal delivery leads;
• Feed learnings back to the wider team to improve our implementation methodology over time

Essential requirements:

• Experience in a client-facing role involving change management, business analysis, project implementation, or operational consulting;
• Strong facilitation and workshop delivery skills, comfortable leading sessions with groups at all levels of an organisation;
• Ability to explain technology and process change clearly to non-technical audiences, without jargon;
• Excellent written communication: able to produce clear guides, reports, and plans independently;
• Willingness and ability to travel to client sites regularly across the UK (full UK driving licence preferred);
• Right to work in the United Kingdom

Desirable:

• Experience with AI, automation, or digital transformation projects in a business context;
• Formal change management qualification (Prosci, APMG Change Management, or similar);
• Background in training design and delivery;
• Experience working within ISO 9001-certified quality management environments;
• Familiarity with process mapping tools (Lucidchart, Visio, Miro, or similar)

What we offer:

• Salary of £35,000 - £50,000 per annum, dependent on experience, reviewed annually;
• 28 days annual leave plus bank holidays;
• Hybrid working, Cheltenham HQ base with regular UK-wide client travel;
• Private healthcare and employee assistance programme (EAP);
• £2,000 annual professional development budget;
• Mileage allowance and all travel expenses covered;
• Regular team offsites and an annual international travel programme;
• A high-trust culture where your impact on client success is visible and valued;
• Accredited Living Wage Employer