AI Adoption & Change Consultant

Coaley Peak; Cheltenham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Private healthcare

Professional development budget

Travel expenses covered

Living Wage Employer

Job summary

Coaley Peak seeks a Business Implementation Consultant to guide client organisations through the human side of AI adoption. You’ll run workshops, redesign workflows, train staff, and create adoption plans, acting as the bridge between our technical team and the client’s people.

Based at our Cheltenham HQ with regular UK travel, you’ll engage frontline staff to directors, explain complex technology in clear terms, and help organisations change how they work to maximise the value of AI.

Qualifications

• Experience in a client-facing role involving change management, business analysis, project implementation, or operational consulting.
• Strong facilitation and workshop delivery skills, comfortable leading sessions with groups at all levels of an organisation.
• Ability to explain technology and process change clearly to non-technical audiences, without jargon.

Responsibilities

• Lead the people and process side of AI implementation projects at client sites across the UK.
• Run structured discovery sessions to map current workflows, identify friction points, and understand how teams actually work day-to-day.
• Design and deliver change management plans tailored to each client's culture and pace of change.
• Facilitate adoption workshops, process redesign sessions, and team briefings, from front-line staff to senior leadership.
• Create clear, accessible documentation: process guides, quick-reference cards, and onboarding materials for non-technical users.
• Act as the primary point of contact for client staff during the implementation phase, answering questions and resolving concerns.
• Work alongside Coaley Peak's Forward Deployed Engineers to ensure technical solutions are built with real-world usability in mind.
• Track adoption metrics and report progress to client stakeholders and internal delivery leads.
• Feed learnings back to the wider team to improve our implementation methodology over time

Skills

Client-facing experience

Change management

Facilitation & workshops

Clear communication

Travel willingness

Tools

Lucidchart

Visio

Miro

Job description

Coaley Peak seeks a Business Implementation Consultant to guide client organisations through the human side of AI adoption. You’ll run workshops, redesign workflows, train staff, and create adoption plans, acting as the bridge between our technical team and the client’s people.

Based at our Cheltenham HQ with regular UK travel, you’ll engage frontline staff to directors, explain complex technology in clear terms, and help organisations change how they work to maximise the value of AI.