Business Host

DCA Design International; Warwick; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

37-hour week with Friday half-day

Profit-related bonus

Holiday bonuses in July and December

Pension scheme

Warwick campus location

Social activities & sport subsidies

Paid parking permit

Job summary

DCA Design International in Warwick town centre is seeking a highly organised business host to welcome visitors, answer calls and support staff. You will work with the admin team to ensure a smooth first contact experience across the office.

The role offers a friendly, professional environment with a 37-hour week and a Friday half-day. Benefits include holiday entitlement, pension, profit-related bonus, social activities and paid parking.

Qualifications

• Experience using Microsoft Office, particularly Outlook.
• Confident and professional with a passion for excellent customer service
• Strong focus on maintaining confidentiality
• Team spirited with a can-do approach
• Excellent communication skills, both verbal and written

Responsibilities

• Answer incoming telephone calls in a professional, efficient and accurate manner.
• Provide a warm and professional welcome to all visitors.
• Collaborate with the admin team and support staff.
• Be confident using office communication systems.
• Manage post, packages and franking processes.
• Work full business hours: 0830-1700 Mon-Thu and 0830-1330 Fri.

Tools

Microsoft Office

Job description

Are you a highly organised and welcoming person who enjoys working with people in a professional environment? Do you want to work for a successful, forward thinking and growing organisation that can offer an informal, friendly but professional and hard-working environment? If you do, we may have a role for you. We are looking for a business host to support our team.

As a business host, you will play an important role in supporting visitors, staff and clients, helping ensure a positive experience across the business. Working closely with the admin team, you’ll help maintain efficient first contact customer service and positive interactions through our offices in Warwick town centre.

What we expect

• You will be able to answer incoming telephone calls via the switchboard in a professional, efficient and accurate manner always. Filter calls appropriately and direct as necessary to the relevant member of staff in the correct sector.

• Provide a warm and professional welcome to all visitors to DCA.

• To work collaboratively with the other business host and support team in general.

• Be confident using Tannoy systems.

• Be familiar with sending packages and dealing with post and franking machines.

• Able to commit to full business hours, namely 0830-1700 Monday to Thursday and 0830-1330 on Fridays.

What you need

• Experience using Microsoft office particularly Outlook.

• Be confident and professional with a passion for excellent customer service

• A strong focus on always maintaining confidentiality.

• Team spirited with a “can do” approach and experience working with a team.

• Excellent communication skills, both verbal and in writing with confidence to speak with clients, suppliers, contractors and DCA Staff at all levels.

What we offer

• 22 days holiday + (extra days for long service up to 32 days).

• A 37-hour working week with half day on Fridays, great for work-life balance.

• A substantial annual discretionary profit-related bonus.

• 2 additional fixed holiday bonuses in (paid in July and December, totalling 3% of base pay).

• Pension scheme.

• Our Warwick campus with its town centre location is convenient for shops or grabbing a coffee.

• Activities and Social fund, various subsidised sport activities throughout the week. Staff run Football, Badminton, Squash, running, go karting and cycling trips away.

• Paid parking permit.