Business Energy Helper

Octopus Energy Group; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative energy company is seeking enthusiastic individuals to join their field team, focusing on small businesses. This role involves engaging directly with business owners to promote renewable energy solutions and enhance customer experiences. With a commitment to customer satisfaction and a unique company culture, you'll be empowered to make a real impact while working in a supportive environment. If you're self-motivated, enjoy working with people, and are passionate about sustainable energy, this opportunity offers a rewarding career path with the chance to grow and contribute to a greener future.

Qualifications

• Strong communication skills and a passion for customer service are essential.
• Ability to work autonomously and as part of a small team.

Responsibilities

• Engage with small business owners to promote renewable energy solutions.
• Provide excellent customer experience and gather feedback for product improvement.

Skills

Customer Communication

Self-Motivation

B2B Sales Experience

Understanding of Sales Cycle

Team Collaboration

Job description

Octopus Energy Business has exciting opportunities to join our field team, helping small businesses. Over the last few years, we’ve been changing the landscape of traditional field sales and re-inventing customer interactions within the domestic energy market.

We’re now revolutionising the business energy market, with a focus on helping micro businesses with our transparent approach to engaging with new business prospects. We're focused on making energy greener and better, for everyone - both at home and at work. We put our customers first, every time, and are looking for amazing people to help us do that!

Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with small business owners. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy Business.

What you'll do

• Communicate with businesses: Our Business Energy Helpers spend their time talking to small business owners and decision makers explaining the benefits of renewable energy and helping them switch to Octopus Energy Business.
• We are obsessed with excellent customer experience and we go above and beyond to ensure this happens with every business we speak to, leaving them feeling positive about Octopus, regardless if they switch.
• We engage with customers via a few different channels, with visits to their business being the main one. We also showcase our services at venues, events, and some of the best business expos and conferences around the country.
• Help us shape the small business products we offer to businesses. Feedback we receive from customers helps us build new tariffs, launch new initiatives, and make changes to our existing tariffs.
• Enhance the customers experience; we’ll give you the tools to chat about domestic energy, solar, heat pumps, and many more additional services.

What you'll need

• We tend to work in small teams; however, at times our Business Energy Helpers will work autonomously. An ability to self-motivate and be confident working on your own is a must.
• Honest and hard-working approach to each day is probably the most important attribute we look for in Business Energy Helpers - our teams all love helping customers and each other.
• Previous experience in a B2B role or in the energy industry would be advantageous, although not essential.
• Understanding of the business sales cycle, including diary planning and pipeline management would be helpful.
• We’re a caring team who like to keep in touch with each other; we have daily team check-ins and weekly regional and department-wide catch-ups.
• An appetite to learn new things and treat people in a fair and respectful manner.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters, it's something we always cover as we genuinely want to match your experience with the correct salary.
• Octopus Energy Group has a unique culture. An organisation where people learn, decide, and build quicker. We want your hard work to be rewarded with perks you actually care about!
• Visit our UK perks hub - Octopus Employee Benefits.

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.