Business Enabling Services Support Officer - NHS FIFE AND FIFE COUNCIL CANDIDATES ONLY AC

NHS Ayrshire & Arran; Leven; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

NHS Ayrshire & Arran seeks a Business Enabling Services Support Officer to manage business processes, including complaints and information requests. The role requires strong communication skills and the ability to prioritize tasks effectively. Flexible hybrid working is offered, with a commitment to diversity and inclusion.

Benefits

Flexible working policies

Support for disabled candidates

Family-friendly policies

Qualifications

• Excellent communication and interpersonal skills.
• Ability to prioritize workloads and manage conflicting demands.
• Proactive approach with attention to detail.

Responsibilities

• Facilitate and coordinate mandatory business processes.
• Process and monitor complaints and enquiries.
• Provide project management support.

Skills

Communication

Interpersonal Skills

Attention to Detail

Project Management

Job description

Location: Flexible hybrid working pattern arrangement from home and base, the office base is Fife House, Glenrothes, Fife.

What we are looking for?

Your role as Business Enabling Services Support Officer will be to facilitate and co-ordinate a comprehensive and cohesive approach to mandatory business processes including complaints, information requests, and vacancy management. A particular focus will be on processing and monitoring complaints and enquiries received both directly and indirectly into the Director of Health and Social Care. Additionally, this post will provide project management support and harmonise various aspects related to the overall effective functioning of the Business Enabling Portfolio.

You will have excellent communication and interpersonal skills, with the ability to develop effective working relations with colleagues. A proactive approach, prioritising workloads to meet conflicting demands with particular attention to detail, is essential.

Please note, the salary for this post is pro-rata for part-time hours.

Further details about the activities of this role, along with the skills and experience required, are contained in the attached job description and person specification form.

Contact and Additional Information

If you wish to discuss this position, please contact Avril Sweeney at [e-mail].

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a UK or Irish national, you must confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. We aim for our workforce to be truly representative, where each employee feels respected and able to give their best. NHS Fife welcomes applications from all sections of society.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than currently required. If the role is classified as a "regulated role," your appointment will be subject to joining the PVG Scheme. Any changes to current requirements will be confirmed by the Hiring Manager or Recruitment Team. For more details, visit: Disclosure Scotland Changes.

We offer flexible working and family-friendly policies, fully supporting disabled candidates, candidates with long-term conditions, or neurodivergent individuals by making reasonable adjustments to our recruitment policies and practices.