Business Enabling Services Support Officer - NHS FIFE AND FIFE COUNCIL CANDIDATES ONLY AC

NHS Scotland; Glenrothes; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

NHS Scotland is seeking a Business Enabling Services Support Officer to coordinate essential business processes, focusing on complaints and project management. The role offers flexible hybrid working and requires strong communication skills and attention to detail. Join a committed team aiming for equality and diversity in the workforce.

Benefits

Flexible working

Family-friendly policies

Support for disabled candidates

Qualifications

• Excellent communication and interpersonal skills.
• Ability to develop effective working relations with colleagues.
• Proactive approach with attention to detail.

Responsibilities

• Facilitate and coordinate mandatory business processes.
• Process and monitor complaints and enquiries.
• Provide project management support.

Skills

Communication

Interpersonal Skills

Attention to Detail

Proactive Approach

Job description

Location: Flexible hybrid working pattern arrangement from home and base, the office base is Fife House, Glenrothes, Fife.

What we are looking for?

Your role as Business Enabling Services Support Officer will be to facilitate and co-ordinate a comprehensive and cohesive approach to mandatory business processes, including complaints, information requests, and vacancy management. A particular focus will be on processing and monitoring complaints and enquiries received both directly and indirectly into the Director of Health and Social Care. Additionally, this post will provide project management support and harmonise differing aspects related to the overall effective functioning of the Business Enabling Portfolio.

You will have excellent communication and interpersonal skills and the ability to develop effective working relations with colleagues. A proactive approach, prioritising workloads to meet conflicting demands, with particular attention to detail, is essential.

Please note the salary for this post is pro rata for part-time hours.

Further details about the activities of this role, as well as the skills and experience required, are contained in the attached job description and person specification form.

Contact

If you wish to discuss this position, please contact Avril Sweeney at [e-mail].

Additional Information

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a UK or Irish National, you must confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. We aim for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Fife welcomes applications from all sections of society.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than currently. If the post is assessed as a "regulated role," your appointment will be subject to joining the PVG Scheme. Any changes to requirements will be confirmed by the Hiring Manager or Recruitment Team. For more details, visit: Disclosure Scotland Changes.

We offer flexible working and family-friendly policies and support disabled candidates, candidates with long-term conditions, or neurodivergent individuals by making reasonable adjustments to our recruitment policies and practices.