Business Development Manager (Care Homes)

JR United Kingdom; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care home in the Oxford district seeks a Customer Relations Manager to oversee the entire customer journey, enhancing resident and family experiences. This leadership role emphasizes emotional intelligence and communication, aiming to build trust and ensure satisfaction. With support from regional leaders, you'll be empowered to take ownership and drive positive outcomes in a mission-driven team environment.

Benefits

Real ownership of the role

Support from regional leaders

Visible results and impact

Collaborative team environment

Qualifications

• Experience in customer-facing leadership roles in healthcare, hospitality, or service-based industries.
• Confident communicator capable of building connections and defusing tension.
• Sales or occupancy experience is beneficial, but attitude is prioritized.

Responsibilities

• Oversee the customer journey for residents, families, and visitors.
• Manage enquiries and occupancy conversations, leading to successful closures.
• Enhance the home's reputation within the community and online.

Skills

Customer-facing leadership

Clear communication

Emotional intelligence

Sales experience

Resilience under pressure

Job description

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Business Development Manager (Care Homes), oxford district

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Client:

Linq Recruitment Specialists

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Customer Relations Manager – Make Every Interaction Count

Location: Didcot, Oxfordshire

This is not a hospitality role.

This is not a customer service desk.

This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home.

We're looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.

If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game.

What You’ll Own:

• The full experience of every resident, family, and visitor — from first tour to final review
• A pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every step
• Leading the home's reputation — in the community, online, and with inspectors
• Handling complaints like a pro — fast, honest, and solution-focused
• Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent

What We’re Looking For:

• Experience in customer-facing leadership — healthcare, hospitality, or service-based industries
• A clear, confident communicator who knows how to defuse tension and build connection
• Sales or occupancy experience is a big plus — but attitude beats pedigree
• Resilience under pressure, emotional intelligence, and high standards

What You’ll Get:

• Real ownership — this isn’t lip service
• Support from regional leaders, not micromanagement
• A role where your voice matters and your results are visible
• A mission-driven team that wants you to succeed — because when you do, residents benefit

This role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself.

If you’re ready to lead from the front and build something that matters — apply now.