Business Development Manager

Capita; Greater London; Remote; GBP 42,000 - 70,000; Full time

Job summary

Capita is seeking a Business Development Manager for Capita Public Services. This home-based role focuses on selling Contact Centre, Tech Sales, BPO and Case Management propositions to public sector clients.

You will build relationships with senior stakeholders, drive revenue, and collaborate with cross-functional teams to convert opportunities into delivery. Capita Growth forms part of Capita and drives standardisation of sales processes, enabling professionals to grow their skills and careers.

Qualifications

• Experience in the Public Services Sector with a passion for selling CPS propositions (Contact Centre, Tech Sales, BPO, Case Management).
• Proven ability to manage a business development or sales pipeline and hit targets.
• Desirable: Salesforce experience.

Responsibilities

• Drive year-on-year revenue and margin growth across the Public Sector.
• Identify, qualify and close new business opportunities.
• Develop win strategies aligned to customer needs and CPS propositions.
• Build relationships with key customer stakeholders in public sector organisations.
• Collaborate with market development, Win Centre and technology teams to manage your pipeline.

Skills

Public Sector experience

Sales pipeline management

Stakeholder engagement

Opportunity qualification

Market intelligence

Account planning

Tools

Salesforce

Job description

Create impact. Build partnerships. Drive purposeful growth. We are looking for several Business Development Managers for our Capita Public Services team, with an experience in and passion for selling Contact Centre, Tech Sales, BPO, and Case Management propositions. This is an exciting opportunity to step into a visible, high‑impact role where your work genuinely helps public services operate better, faster and more effectively. You’ll be part of a collaborative, forward‑thinking Growth team committed to innovation, client value and purposeful change.

Job title: Business Development Manager

Job Description:

This role is home‑based, with occasional travel for team collaboration and client engagement. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you’ll be doing:

driving year‑on‑year revenue and margin growth across the Public Sector identifying, qualifying and closing new business opportunities that will enable our growth ambitions as a business developing compelling win strategies that align to customer needs and our CPS propositions building relationships with key customer stakeholders across public sector organisations embedding our technology enabled solutions at the heart of our new business opportunities by working collaboratively with market development, Win Centre and technology teams across Capita using data, insight and sales tools to manage your pipeline, forecast accurately and inform strategic planning collaborating across CPS teams to ensure seamless transition of new business into delivery and account management

What we’re looking for

Essential:

• experience working with in the Public Services Sector with experience in, and passion for, selling Contact Centre, Tech Sales, BPO, and Case Management propositions. good experience managing a business development or sales pipeline, with a track record of achieving targets confident engaging with senior stakeholders and building trusted client relationships commercially astute, able to qualify opportunities and shape tailored solutions skilled at using insight, research and market intelligence to drive sales decisions strong understanding of business development best practice - account planning, pipeline discipline, reporting and risk management

Desirable:

• salesforce experience highly advantageous

About Capita Growth

Our Growth Function is one of Capita’s central functions and is redesigning how we do business. We’re improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We’re also multi-lingual, multi-functional and multi-talented. Join us and discover better as you empower our sales teams to focus on developing our business.

What’s in it for you?

Up to £70,000 + bonus. We welcome applications from candidates whose salary expectations may exceed this range, depending on skills and experience opportunities for professional growth and career progression within a forward-thinking organisation collaborative and innovative work culture that values fresh ideas and teamwork flexible working arrangements to help you maintain a healthy work-life balance

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme,
• 15 weeks’ fully paid maternity, adoption and shared parental leave,
• paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through your application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

Location: London , United Kingdom

Time Type: Full time

Contract Type: Permanent

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.