Business Development Manager

ITDS Managed Services; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

ITDS Managed Services in the United Kingdom is seeking a proactive Business Development Manager to drive growth from Crawley on-site. You will identify opportunities, build client relationships, and tailor managed services proposals to client needs.

You will lead sales strategies, manage a CRM pipeline, coordinate with delivery teams, and contribute to campaigns and events. The role requires strong communication, strategic thinking, and a customer-centric mindset.

Qualifications

• Proven experience in B2B sales, ideally IT/managed services.
• Ability to translate IT offerings into clear business value.
• Strong communication, presentation and negotiation skills.

Responsibilities

• Identify and qualify new business opportunities in the target market.
• Build and maintain relationships with prospective and existing clients.
• Develop tailored proposals and manage the sales cycle from lead to close.
• Collaborate with delivery teams to ensure seamless handover from sales to delivery.
• Maintain accurate CRM records and report on sales activity and campaigns.

Skills

Business development

Lead generation

Pipeline management

Client relationship building

Negotiation

Presentation skills

Stakeholder management

Education

Degree in business/IT/marketing

Tools

CRM software

Microsoft 365

Job description

Company Description

ITDS Managed Services delivers flexible and scalable support to keep clients’ systems and applications performing at their best. By ensuring technology runs reliably and efficiently, the company helps organizations remain operational and their teams productive. ITDS focuses on proactive management, rapid issue resolution, and continuous optimization of IT environments. The team partners closely with clients to understand their business needs and align technology solutions with their goals. This creates a professional, service-oriented environment for team members who are passionate about driving performance and reliability.

Services offered: AI Services & Workflow creation, IT Support, Cyber Security software and training, telephony and connectivity services, IoT, SaaS, vCTO, Licensing & Hardware.

Role Description

The Business Development Manager is a full-time, on-site role based in Crawley, responsible for driving growth of ITDS Managed Services. Day-to-day activities include identifying and qualifying new business opportunities, building and maintaining relationships with prospective and existing clients, and presenting tailored managed services solutions. The role involves developing sales strategies, preparing proposals and bids, leading client meetings and presentations, and collaborating with technical teams to align service offerings with client requirements. The Business Development Manager will track pipeline activity, maintain accurate CRM records, report on sales performance, and contribute to marketing initiatives such as campaigns and events. This position requires close coordination with internal stakeholders to ensure a smooth handover from sales to delivery and high levels of client satisfaction.

Qualifications

• Experience in business development, or B2B sales, ideally within IT, technology, or managed services.
• Strong skills in prospecting, lead generation, and pipeline management, with the ability to convert opportunities into long-term client relationships.
• Ability to understand and articulate IT and managed services concepts, translating technical offerings into clear business value for clients.
• Excellent communication, negotiation, and presentation skills, including confidence in conducting meetings with stakeholders at different levels.
• Proven capability in strategic thinking, opportunity assessment, and developing tailored proposals or solutions for client needs.
• Solid organizational and time-management skills, with attention to detail and the ability to manage multiple opportunities simultaneously.
• Comfort working on-site in Crawley and collaborating closely with cross-functional teams, including technical, operations, and marketing.
• Previous experience with CRM tools and proficiency in common productivity software (e.g., Microsoft 365 or similar).
• Relevant education in business, marketing, IT, or a related field is advantageous; equivalent professional experience is also valued.
• Commitment to ethical, inclusive, and customer-centric practices, and a willingness to continuously learn about evolving managed services offerings.