Business Development Executive

We Are Zenith; Sunderland; On-site; GBP 30,000 - 42,000; Full time

Job summary

We Are Zenith is seeking a Business Development Executive to join its commercial team in Sunderland. You will focus on strengthening relationships with existing customers, identifying upsell opportunities and delivering an excellent service as clients progress through their journey.

You’ll manage a portfolio of accounts, work with internal teams, and help convert opportunities into revenue while maintaining accurate CRM records and regular account reviews.

Qualifications

• Experience in sales, account management, or customer-focused roles.
• Strong communication and relationship-building skills.
• Comfort speaking with customers by phone and in person.
• Able to identify commercial opportunities and maximize account potential.
• Organised with the ability to manage multiple relationships.

Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build strong relationships with key contacts and decision-makers
• Identify opportunities to upsell products and services across the customer base
• Follow up on enquiries and convert opportunities into sales
• Conduct occasional outbound business development and lead generation activities
• Work closely with internal departments including operations, production and customer service
• Prepare quotations and support customers through the sales process
• Maintain accurate records and activity through the CRM system
• Regularly review account performance and customer requirements

Skills

Relationship-building

Account management

Sales experience

Customer service

Communication

Organised

Manufacturing sector

Job description

The Opportunity

We are working with a well-established manufacturing business that is looking to add a Business Development Executive to its commercial team. This is an excellent opportunity for someone who enjoys building relationships, developing existing accounts and identifying opportunities to increase revenue across an established customer base.

The role is not heavily focused on cold calling, although there will be some proactive business development activity. The main focus is strengthening relationships with existing customers, identifying upselling opportunities and ensuring clients receive an excellent level of service throughout their journey.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build strong relationships with key contacts and decision-makers
• Identify opportunities to upsell products and services across the customer base
• Follow up on enquiries and convert opportunities into sales
• Conduct occasional outbound business development and lead generation activities
• Work closely with internal departments including operations, production and customer service
• Prepare quotations and support customers through the sales process
• Maintain accurate records and activity through the CRM system
• Regularly review account performance and customer requirements

About You

• Previous experience within a sales, account management or customer-focused commercial role
• Strong communication and relationship-building skills
• Comfortable speaking with customers over the telephone and face-to-face
• Able to identify commercial opportunities and maximise account potential
• Organised with the ability to manage multiple customer relationships
• Experience within manufacturing, engineering or industrial sectors would be advantageous but not essential