Business Development Director

Capita; United States; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous commission

Flexible working arrangements

Career progression opportunities

Job summary

Capita is seeking an experienced Business Development Director to lead and win complex opportunities across the public sector. The role is home-based with in-person meeting requirements, offering the chance to shape innovative, tech-enabled solutions that improve citizen outcomes.

You will own a complex sales pipeline, drive revenue targets, and collaborate with Capita's market development, bid and technology teams to deliver compelling propositions across multiple public sector markets.

Qualifications

• Extensive public sector business development experience.
• Proven track record winning complex BPO/transformation deals (£25m+).
• Experience across contact centres, digital transformation, case management, or broader BPO.
• Experience creating innovative AI-enabled customer solutions.
• Designing end-to-end solutions aligned to client needs and outcomes.
• Collaborative with market development, bid and multi-disciplinary teams.
• Strategic and adaptable, shaping propositions for clients.

Responsibilities

• Own a complex sales pipeline from engagement to close.
• Deliver revenue targets across major public sector pipelines.
• Shape and pursue major opportunities aligned to Capita's BPO vision.
• Use sales management tools and best-practice planning to drive performance.
• Apply standardized sales approaches to qualification and bid planning.
• Partner with market development, Win Centre and technical teams to shape client propositions.

Skills

Public sector sales

Complex deals

Stakeholder management

Strategic sales

AI & digital transformation

Job description

We're looking for an experienced Business Development Director to lead, shape and win some of the largest and most complex opportunities across the public sector. If you thrive in high value, strategic sales environments and enjoy building innovative, tech enabled solutions that genuinely improve citizen outcomes, this role offers the scope, challenge and impact you're looking for.

This role is home-based requiring the flexibility to attend in-person meetings.

We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

What you'll be doing

• Ownership of a complex sales pipeline and driving opportunities from early engagement through to deal closure.
• Delivering annual revenue targets across major public sector procurement pipelines.
• Driving the shaping and pursuit of major opportunities aligned to Capita's technology enabled BPO vision and core propositions.
• Effective use of sales management tools and industry best practice sales and pursuit planning to drive sales performance and deliver Go to Market ambitions.
• Applying standardised sales approaches to strengthen pursuit, qualification and bid planning.
• Partnering closely with market Development, Win Centre and technology teams across Capita shape and sell compelling, client‑focused propositions.

What we're looking for

• A strong public sector business development background with experience navigating procurement frameworks, complex stakeholder environments and governance structures.
• Proven experience winning and leading complex, large-scale BPO and transformation opportunities within the public sector, including deals valued at £25m+.
• Experience of selling across contact centres, citizen experience, digital transformation, case management, managed learning and training services, or broader business process outsourcing (BPO) solutions.
• A passion for, and experience of, creating innovative customer solutions that embrace AI and digital transformation.
• Experience designing and selling end-to-end solutions that align to client needs and strategic outcomes.
• Demonstrable success working collaboratively with market development, bid and multi-disciplinary teams to develop compelling customer propositions.
• A strategic, innovative and adaptable approach, with the ability to shape and refine propositions for individual client requirements.
• Knowledge of broader BPO-related solutions and service lines.
• Experience operating across multiple public sector markets, including local government, central government, healthcare, justice or education.

About Capita Growth

Our Growth Function is one of Capita's central functions and is redesigning how we do business. We're improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We're also multi‑lingual, multi‑functional and multi‑talented. Join us and discover better as you empower our sales teams to focus on developing our business.

What's in it for you?

• A competitive basic salary + a generous commission structure designed to recognise your impact and support exceptional earning potential
• Opportunities for professional growth and career progression within a forward‑thinking organisation
• Collaborative and innovative work culture that values fresh ideas and teamwork
• Flexible working arrangements to help you maintain a healthy work‑life balance

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

At Capita, we're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through your application and start your career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]