Business Development advisor

Yorkshire Building Society; United Kingdom; Remote; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Business Development Adviser to boost mortgage volume and quality via the intermediary market. You’ll engage with mortgage intermediaries through multiple channels and help with complex enquiries to ensure excellent service across the business.

The role emphasizes building durable relationships and delivering superior customer experiences, with flexible working options and opportunities for permanent or FTC contracts.

Qualifications

• Delivers exceptional customer experiences.
• Sales or customer service background welcomed.
• Knowledge of mortgage intermediary industry not required but helpful.

Responsibilities

• Aim to increase mortgage volume and quality through the intermediary market.
• Engage with mortgage intermediaries via inbound calls and Webchat to drive quality lending.
• Support complex case enquiries and collaborate with other business areas to deliver best service.

Skills

Excellent communication skills

Relationship building

Time management

Proactive mindset

Job description

At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people.

We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality with conscience. Where you can focus on growing, developing, learning, and progressing. Where you can be your best.

And where you can do the right thing - for you, your career, and your future.

About this role

As our next Business Development Adviser, you’ll aim to increase mortgage volume and quality through the intermediary market as part of our Accord Sales team.

It’s about engaging with mortgage intermediaries through a range of communication channels, including inbound phone calls and Webchat, to achieve a high volume of quality lending while delivering excellent sales and service propositions.

You’ll spend much of your time helping mortgage intermediaries with complex case enquiries. And you’ll also build and maintain strong working relationships with other business areas to make sure we’re able to offer our customers the very best service.

Please Note: We have a permanent & FTC available

About You

Delivering exceptional customer experiences is at the heart of everything we do. You don’t need prior knowledge of the mortgage intermediary industry to thrive in this roleif you bring sales experience or a proven track record in customer service, we’d love to hear from you.

You will also bring:

• Excellent communication skills.
• Ability to build lasting relationships both within our team and with external partners.
• Excellent time management and the ability to juggle multiple priorities with ease.
• A proactive mindset, ready to embrace growth opportunities and make an impact across different facets of our business.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Want more information?

If you have any questions about this role, please contact [e-mail]