Business Delivery Manager (12m FTC)

The Gym Group; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Delivery Manager to lead a significant technology re-platforming programme. In this hybrid role, you will coordinate with various stakeholders, ensuring alignment with strategic goals while managing user acceptance testing and operational rollout. Your expertise in project management and emotional intelligence will be crucial as you navigate complex stakeholder relationships and deliver comprehensive training to end-users. Join a dynamic team where your contributions will directly impact the success of innovative digital solutions in the wellness and fitness sector.

Benefits

Pension contribution

Cycle to work scheme

Gym membership

Private medical insurance

Life Assurance

Performance related bonus

Qualifications

• Proven background in delivering large-scale programmes for business.
• Ability to explain complex problems simply to diverse audiences.

Responsibilities

• Drive successful migration to new digital software and services.
• Create and own the business delivery plan with timelines and milestones.

Skills

Problem-solving

Emotional intelligence

Stakeholder management

Project planning

Communication

Education

Degree in Business Management or related field

Tools

Project management software

Job description

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Hybrid - 3 days in Clapham, London / 2 days remote

As a Business Delivery Manager, you will be responsible for planning and delivering business tasks within a large technology re-platforming programme of work. Work includes co-ordinating with the programme steering committee regarding strategy decisions, user acceptance testing, leading the operational rollout.

Key Responsibilities:

• Be the driving force and a key team enabler for the successful migration to new Digital software and services. You will ensure these align with our overall strategic goals.
• Ensure the scope of change is defined, understood and agreed by all key stakeholders, including business process change, data migration testing and user training.
• Create and own the business delivery plan - develop a detailed project plan with timelines, milestones, and resource allocation.
• Track and report on progress, and feed into the overall programme plan.
• Identify potential risks – such as data loss or system downtime – and their mitigations.
• Identify key stakeholders, including IT teams, business users and leaders and senior management.
• Regularly communicate project updates, timelines, and potential impacts to stakeholders.
• Set realistic expectations and address concerns promptly.
• Work closely with cross-functional teams, building the bridges between the TGG Digital Team, our partner ecosystem and various business functions (e.g Operations, Customer Services, Finance, Marketing, Trading, etc).
• Ensure a suite of comprehensive test cases are collaboratively created with appropriate end-user engagement.
• Ensure feedback from UAT is used to make necessary adjustments.
• Lead the business change at the point of product launch.
• Communicate changes to end-users, including training materials and documentation.
• Plan for comprehensive training to end-users to ensure they can effectively use the new system.
• Provide ongoing support and assistance during and after the migrations.

About you:

• Ability to work in a collaborative and flexible way within a diverse team, including technical and business users, internal and external suppliers.
• Able to simply explain complex problems and switch between technical conversations and high level 'storytelling' depending on audience.
• Strong problem-solving skills and ability to logically analyse complex scenarios.
• Commitment to service, completing tasks and to meeting challenging deadlines.
• Emotional intelligence - Critical for navigating complex stakeholder relationships and managing any tensions or conflicts that arise. The candidate should demonstrate self-awareness, empathy, and the ability to understand and manage emotions in both themselves and others.
• Proven background on delivering large scale programmes for the business.
• Excellent attention to detail and high level of accuracy regarding quality of own work and presentation is essential.
• Organised with ability to multi-task, prioritise, work quickly and to tight deadlines.
• Self-starter - able to independently run and prioritise your own workload daily and be accountable for owning and delivering work to completion.

Benefits:

• Pension is 5% employee and either 3 or 4% employer contribution depending on which scheme you opt for (auto-enroll or staff pension).
• Cycle to work.
• Gym membership from day 1, spouse/friend membership after 6 months.
• Single private medical insurance (after 6 months).
• Life Assurance 3x annual salary.
• Up to 15% performance related bonus.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Project Management

Industries: Wellness and Fitness Services