Business Change & Transformation Consultant | National Security - eSC/eDV

International Business Machines Corporation; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

IBM Consulting in the UK is recruiting a Business Change & Transformation Consultant to help clients navigate organisational, operational and technology-enabled change across complex environments.

You will work with stakeholders and delivery teams to shape transformation outcomes, embed new processes and technologies, and ensure adoption of new ways of working, with opportunities to grow within National Security and broader public sector assignments.

Qualifications

• Experience across organisational and digital change initiatives.
• Strong stakeholder engagement and facilitation skills.
• Background in business analysis and transformation programmes.

Responsibilities

• Deliver business and digital transformation initiatives across client engagements.
• Assess organisational impacts from technology, process and operating model change.
• Facilitate workshops, discovery sessions and stakeholder engagement activities.
• Develop and execute change, communications and adoption plans.
• Build trusted relationships with stakeholders across business, operational and technical communities.
• Translate programme objectives into practical change activities.
• Support organisational readiness, training and adoption activities.
• Identify and manage risks, issues and dependencies relating to business change and transformation.
• Work closely with Project Managers, Programme Managers, Business Analysts and technical delivery teams.
• Contribute to governance, reporting and stakeholder decision‑making activities.
• Track and measure readiness, adoption and business outcomes.
• Contribute to continuous improvement and the development of change management best practices.

Skills

Change management

Stakeholder engagement

Business analysis

Digital transformation

Organisational change

Workshop facilitation

Communication

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

At IBM Consulting FutureNow, we're helping clients deliver complex business, operational and technology transformation across some of the UK's most critical and security-conscious environments.

We're looking for Business Change & Transformation Consultants to join our Public Sector teams, supporting clients through organisational, operational and technology-enabled change initiatives.

This is a consultative role requiring practitioners who can help clients understand, prepare for and successfully adopt change. Working alongside stakeholders, delivery teams, business leaders and end users, you'll help shape transformation outcomes, manage impacts and ensure new processes, technologies and ways of working are successfully embedded.

We're interested in candidates from a range of backgrounds, including:

• Business Change
• Organisational Change
• Change Management
• Business Analysis
• Transformation
• Service Transition
• Operational Readiness
• Change Communications
• Business Readiness
• Technology Adoption

Whether you're an experienced consultant leading significant transformation programmes or an earlier-career practitioner looking to further develop your consulting skills within National Security, we'd be interested in hearing from you.

Key Responsibilities

As a Business Change & Transformation Consultant, you will:

• Support the delivery of business and digital transformation initiatives across multiple client engagements.
• Assess organisational impacts arising from technology, process and operating model change.
• Facilitate workshops, discovery sessions and stakeholder engagement activities.
• Support the development and execution of change, communications and adoption plans.
• Build trusted relationships with stakeholders across business, operational and technical communities.
• Translate complex programme objectives into practical business change activities.
• Support organisational readiness, training and adoption activities.
• Identify and manage risks, issues and dependencies relating to business change and transformation.
• Work closely with Project Managers, Programme Managers, Business Analysts and technical delivery teams.
• Contribute to governance, reporting and stakeholder decision‑making activities.
• Track and measure readiness, adoption and business outcomes.
• Contribute to continuous improvement and the development of change management best practices.

Required Technical And Professional Expertise

We're interested in candidates who can demonstrate experience across a number of the following areas:

• Business Change Management.
• Organisational Change.
• Digital Transformation.
• Technology Adoption.
• Business Readiness.
• Stakeholder Engagement and Stakeholder Management.
• Change Impact Assessments.
• Communication and Engagement Planning.
• Workshop Facilitation.
• Business Analysis.
• Process Improvement.
• Service Transition.
• Operational Readiness.
• Benefits Realisation.
• Change Risk and Dependency Management.
• Supporting or delivering transformation initiatives.

Additionally

• Strong communication and stakeholder engagement skills.
• Ability to work effectively with both business and technical teams.
• Strong analytical and problem-solving capability.
• Experience operating within complex and changing environments.
• Ability to influence and build relationships across multiple stakeholder groups.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• A collaborative and consultative approach to delivery.

This role requires eligibility for National Security Vetting and is intended primarily for candidates who already hold, or are eligible to hold, eSC or eDV clearance.

Employment is subject to successful completion of pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS) and any additional National Security Vetting requirements applicable to the assignment.

Preferred Technical And Professional Experience

One or more of the following would be advantageous:

• Experience delivering within consulting or client-facing environments.
• Experience supporting National Security, Defence, Public Sector or other highly regulated organisations.
• Experience working on technology-enabled transformation programmes.
• Experience supporting application, infrastructure, cloud or platform transformation initiatives.
• Experience with business process improvement and operating model change.
• Experience alongside PMO, Project Management or Programme Management functions.
• Experience supporting large‑scale organisational change initiatives.
• Familiarity with recognised change methodologies such as Prosci, APMG Change Management, ADKAR or equivalent approaches.
• Active UK Security Clearance.

Successful Candidates Will Typically Demonstrate

• A consultative mindset and client-focused approach.
• Strong relationship‑building and stakeholder engagement capability.
• Excellent communication and facilitation skills.
• Curiosity and a desire to understand how organisations operate.
• Comfort working with both business and technical stakeholders.
• The ability to influence without direct authority.
• A structured approach to managing change and transformation.
• A willingness to learn and continuously develop.
• An interest in helping organisations successfully adopt new technologies, processes and ways of working.