Business Change Manager

Hays; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an experienced Business Change Lead to guide a major transformation program. This role involves developing change strategies, engaging stakeholders, and assessing organizational readiness. The ideal candidate will have a strong background in change management and experience with large-scale technology transformations.

Qualifications

• Proven experience leading business change within large-scale technology-enabled transformations.
• Strong understanding of change management methodologies like Prosci and ADKAR.

Responsibilities

• Develop and implement a structured business change approach for MRO transformation.
• Conduct business impact assessments to evaluate solution options.

Skills

Stakeholder Engagement

Change Management

Analytical Skills

Communication

Tools

SAP ECC

SAP S/4HANA

Job description

Our client is embarking on a major transformation programme to replace its current Maintenance, Repair, and Overhaul (MRO) system ahead of critical business and technology deadlines. This programme is currently in the discovery phase, focusing on defining the strategy, assessing potential solutions, and understanding the business impact of the transition.

We are seeking an experienced Business Change Lead, who will be on an inside IR35 contract, to support this phase, ensuring that people, processes, and culture are at the heart of the transformation. This role will be pivotal in establishing a structured approach to change and preparing the organisation for the journey ahead.

Key Responsibilities

Working closely with the Programme Manager to oversee daily management of programme activities and support with defining the future programme roadmap

Change Strategy & Planning: Develop and implement a structured business change approach tailored to the delivery of the MRO transformation.

Stakeholder Engagement: Identify, map, and engage key stakeholders across the organisation to understand their needs, concerns, and aspirations.

Impact Assessment: Conduct business impact assessments to evaluate how different solution options will affect processes, roles, and ways of working.

Change Readiness: Assess the organisation’s readiness for such a major system and operational shift, defining interventions to address gaps and increase adoption.

Communications & Engagement: Develop clear and compelling messaging to communicate the vision, benefits, and progress of the transformation, ensuring alignment across business units.

Training & Capability Building: Identify potential skills gaps and work with learning teams to develop an early-stage capability-building plan for employees impacted by the change.

Collaboration with Programme Teams: Work closely with business analysts, solution architects, and subject matter experts to ensure business change requirements are embedded in programme planning.

Risk & Issue Management: Identify potential change-related risks, such as resistance to new ways of working, and develop mitigation strategies to address them.

Key Skills & Experience

Proven experience leading business change within large-scale technology-enabled transformations, ideally involving complex operational systems.

Strong understanding of change management methodologies (e.g. Prosci, ADKAR, Kotter) and their application in large-scale system transformations.

Excellent stakeholder engagement skills, with experience working across multiple business units in a complex organisation.

Strong analytical skills with experience conducting business impact assessments and change readiness evaluations.

Ability to translate technical changes into clear business impacts and communicate them effectively to a wide range of audiences.

Experience working in discovery or early-stage project phases, where ambiguity is high and strategic direction is still being shaped.

Ability to thrive in a fast-paced, evolving environment and bring structure to complexity.

Previous experience supporting SAP ECC to SAP S/4HANA or AMOS implementations.

Experience in aviation, engineering, or MRO environments is highly desirable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Manufacturing

• Industries

  Airlines and Aviation

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