Business Change Manager

James Andrews Technology; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Coventry is seeking a Business Improvement Manager to enhance internal processes and implement digital tools in HR. The role involves leading change projects, improving service delivery, and engaging with stakeholders. This opportunity offers a supportive environment focused on wellbeing and career progression, with access to various benefits.

Benefits

Flexible leave options

Lifestyle discounts

Health support

Travel schemes

Solid pension

Qualifications

• Proven experience in HR operations, service improvement, or business change.
• Strong understanding of agile principles and stakeholder engagement.
• Comfortable using reporting tools like Excel and Power BI.

Responsibilities

• Champion agile working and support a culture of continuous improvement.
• Lead change projects informed by data, feedback, and stakeholder collaboration.
• Support the implementation of platforms like Workday and ServiceNow.

Skills

HR operations

service improvement

stakeholder engagement

agile principles

reporting tools

Tools

Workday

ServiceNow

Excel

Power BI

Job description

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James Andrews Technology provided pay range

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Base pay range

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Supporting Hiring Across The UK Tech Market

Location: Coventry

Working Model: Hybrid

We’re working with a well-established organisation in the Coventry area that’s investing in its People Services function as part of a broader transformation journey.

They’re looking for a Business Improvement Manager to help modernise internal processes, drive smarter service delivery, and support the rollout of digital tools across the HR space.

If you’ve led change projects, understand HR systems, and enjoy turning insight into action—this could be a strong fit.

What You’ll Be Doing

Service & Process Improvement

• Champion agile working and support a culture of continuous improvement
• Lead change projects informed by data, feedback, and stakeholder collaboration
• Redesign processes and support the rollout of new ways of working
• Engage colleagues across HR to ensure solutions are practical, adopted, and embedded

Digital Enablement & Tools

• Support the implementation of platforms like Workday and ServiceNow
• Maintain and evolve self-service tools and intranet content
• Create clear training resources and process documentation
• Contribute to automation of key People processes (e.g. pay review cycles, bonus workflows)
• Introduce digital tools (e.g. chatbots) to help reduce admin and improve response times

Data & Insight

• Lead on monthly reporting across People Services systems
• Translate metrics into actionable insights for improved delivery
• Define KPIs and track progress against service outcomes

Compliance & Governance

• Maintain knowledge banks and standard operating procedures
• Lead data cleansing activity and improve internal document systems (e.g., SharePoint)
• Ensure the team is audit-ready and aligned with best practice

What You’ll Need

• Proven experience in HR operations, service improvement, or business change
• Strong understanding of agile principles and stakeholder engagement
• Comfortable using reporting tools (e.g. Excel, Power BI)
• Experience with HR systems (Workday experience is a bonus)
• Clear communicator with a collaborative and proactive approach
• Well organised and comfortable managing multiple workstreams

What Makes This a Great Opportunity

You’ll be joining a people-first organisation that takes pride in doing things well, with a culture that values decency, passion, and collaboration. There’s a strong focus on wellbeing and inclusion, with structured support for training, development, and career progression. You’ll have access to a wide range of benefits from flexible leave options and lifestyle discounts to health support, travel schemes, and a solid pension.

This is a chance to do meaningful transformation work within a team that genuinely wants to improve how services are delivered while feeling valued and supported along the way.

Ready to take the next step in your career? Apply now and play a key role in shaping smarter, more agile HR services that make a real difference across the organisation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Human Resources, and Business Development

• Industries

  Human Resources Services, Technology, Information and Media, and Construction

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