Business Change Analyst

Cornerstone; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is looking for a Business Change Analyst for a fixed-term contract based in London. This role involves supporting change initiatives by analyzing impacts and ensuring smooth adoption of new processes. Ideal candidates will have experience in change management and possess strong communication and analytical skills. Join the team to play a pivotal role in driving business transformation and improving operational success.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Experience in change management or business analysis roles.
• Strong interpersonal skills and proficiency in handling stakeholder communications.
• Familiarity with change management frameworks like Prosci or ADKAR.

Responsibilities

• Support change management activities across projects.
• Conduct change impact assessments and develop communication materials.
• Assist in training needs analysis and track change activities.

Skills

Change management principles

Communication

Analytical skills

Problem-solving

Organisational skills

Education

Relevant qualification in change management

Job description

Business Change Analyst

(Fixed-Term Contract / Secondment Until May 2028)

London – Flexible | Competitive Salary

Full-time | Hybrid/Office based with travel to London and local office

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ4965

We’re at a big turning point at SGN.

The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best GDN in the UK. We need to make sure we’re set up for success. We’re already making great progress with a new CEO and Executive Team, a new COO function and we’ve just moved from five to nine regions in our Southern network, creating closer communities for our people. We’ve opened a Business Services Centre, giving everyone easier access to the services they need, and we’ve brought in 550 new vans, with hundreds more on the way.

But this is just the beginning. We’re focusing on three big goals:

• Supporting our frontline first
• Cutting waste, not corners
• Working smarter, together

We’ve already started work on a five-year programme that will help us achieve our goals, and our journey will continue over the next 3-4 years.

We’re now offering fantastic opportunities for colleagues to help us on this exciting journey.

The Change Analyst supports the successful delivery of change initiatives by maintaining change data, supporting reporting and analysis, and contributing to engagement activities. This role is key to ensuring visibility of change impacts and readiness across the COO transformation portfolio.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

About the Role

We are seeking a proactive and detail-oriented Change Analyst to support the delivery of change initiatives that drive business transformation. Working within a dynamic change and transformation team, you will play a key role in analysing change impacts, supporting communication and engagement plans, and helping to ensure business readiness and smooth adoption of new processes, systems, or behaviours.

This role is ideal for someone passionate about enabling positive change, with a strong focus on people, process, and communication.

Key Responsibilities

• Support the planning and execution of change management activities across projects and programmes.
• Conduct change impact assessments to identify and analyse how changes will affect people, processes, and systems.
• Assist in developing change plans, communication materials, and stakeholder engagement activities.
• Work closely with business areas to support readiness assessments, training needs analysis, and user adoption activities.
• Track and monitor change activities, risks, and issues, ensuring timely reporting and escalation as needed.
• Contribute to the development of stakeholder maps and support the coordination of engagement events or workshops.
• Support the preparation of change-related documentation, dashboards, and reports to inform decision-making and governance.

What We’re Looking For

• Experience in a change management, business analysis, or project support role within a fast-paced environment.
• Understanding of change management principles and frameworks (e.g., Prosci, ADKAR, Lewin's Model).
• Strong interpersonal and communication skills, with the ability to work with stakeholders at all levels.
• Excellent organisational skills, attention to detail, and a proactive approach to problem-solving.
• Comfortable working with data, producing reports, and using tools such as Excel, PowerPoint, or collaboration platforms (e.g., SharePoint, Teams).
• A relevant qualification or training in change management is desirable but not essential.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

About us | Benefits |Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

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