Business Automation Engineer

United States Digital Space LLC; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

the company is seeking a Business Automation Engineer to join the Customer Care Service Design team. You will transform manual processes into scalable automation using Make.com, Airtable, AWS, Zendesk and AI-powered tools.

You’ll work with stakeholders across Customer Care, Product, Engineering and other functions to translate operational challenges into practical automation and deliver reliable, scalable solutions that reduce manual effort and improve consistency.

Qualifications

• Experience as automation engineer or similar role.
• Experience translating operational needs into automation designs.
• Familiarity with Make.com, Airtable, AWS, Zendesk and AI-powered tools.

Responsibilities

• Design, develop, test, and deploy automations that reduce manual work and improve efficiency.
• Maintain and enhance existing automations, integrations, and workflows for reliability.
• Troubleshoot issues and provide ongoing support for deployed solutions.
• Partner with stakeholders to understand pain points and translate them into automation plans.
• Leverage AI and automation ecosystems to drive maturity and outcomes.
• Collaborate with cross-functional teams to deliver automation aligned with business goals.
• Ensure documentation and maintainability of solutions.

Skills

Workflow automation

Data platforms

Cloud technologies

AI capabilities

Stakeholder collaboration

Operational optimization

Tools

Make.com

Airtable

AWS

Zendesk

Job description

About Us

the company (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, the company has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At the company, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.the company.com to learn more.

Business Automation Engineer

As part of the Customer Care Service Design team, a Business Automation Engineer is responsible for identifying operational inefficiencies and transforming manual processes into scalable, automated solutions that improve how our teams work.

He/She leverages a combination of workflow automation, data platforms, cloud technologies, and emerging AI capabilities to build reliable solutions that reduce manual effort, improve operational consistency, and enable Customer Care teams to scale efficiently.

Working closely with stakeholders across Customer Care, Product, Engineering, and other business functions, the Business Automation Engineer translates operational challenges into practical automation opportunities and delivers solutions using our supported technology stack, including Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and emerging AI-powered tools.

Their work alternates between supporting the day-to-day stability of our tooling ecosystem and delivering roadmap initiatives that improve operational efficiency, automation maturity, and user experience.

What You’ll Do

Build and maintain automation solutions

• Design, develop, test, and deploy automations that eliminate manual work and improve operational efficiency.

• Maintain and enhance existing automations, integrations, and workflows to ensure reliability and scalability.

• Troubleshoot issues and provide ongoing support for deployed solutions.

Translate operational needs into technical solutions

• Partner with stakeholders to understand pain points, process gaps, and operational challenges.

• Convert business requirements into clear automation designs and implementation plans.

• Balance speed, simplicity, and long-term maintainability when designing solutions.

Leverage our automation and AI ecosystem

• Build solutions using supported enterprise platforms including Make.com, Airtable, AWS, Zendesk, and approved AI technologies.

• Explore opportunities to incorporate AI capabilities and intelligent automation where they can improve operational outcomes.

• Support experimentation and validation of new technologies that could increase automation maturity across the organization.

Support strategic initiatives

• Contribute technical expertise to roadmap projects and cross-functional initiatives.

• Collaborate with Tooling, Operations, Product, and Engineering teams to deliver automation solutions aligned with business objectives.

• Help ensure solutions are documented, maintainable, and scalable.

Success Looks Like

• Manual effort is reduced through reliable automation.

• Solutions are adopted and valued by internal users.

• Automations require minimal ongoing maintenance after deployment.

• Operational inefficiencies are proactively identified and addressed.

• Roadmap initiatives are delivered successfully and sustainably.

• AI and automation opportunities are evaluated pragmatically and implemented where they provide measurable value.

AI at the companyAI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At the company, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

the company is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at the company regardless of how you look, where you’re from, or anything else that makes you, well, you.