Business Architecture Manager

Vodafone; Newbury; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Business Architecture Manager in the IoT sector. This role offers a unique opportunity to lead business architecture and service design, driving transformative initiatives that enhance customer and employee experiences. You will manage a talented team and collaborate with various business functions to define capabilities and improve processes. With a commitment to innovation and connectivity, this position is ideal for someone eager to make a significant impact in a dynamic environment. Embrace the chance to shape the future of IoT connectivity and be part of a diverse and inclusive workplace.

Benefits

Discretionary yearly bonus

Company car

28 days annual leave

5 charity days per year

52 weeks maternity/adoption leave

16 weeks fully paid paternity leave

Private medical family plan

Private pension with matching

Access to private dental

Additional discounts on retail and services

Qualifications

• Extensive experience in telecommunications business architecture and process design.
• Strong stakeholder management skills with CxO level engagement.
• Experience in managing large scale business transformation projects.

Responsibilities

• Lead business architecture and service design across all functions.
• Manage a team of internal and 3rd party service designers.
• Define and drive large scale business transformation initiatives.

Skills

Telecommunications Business Architecture

Stakeholder Management

Business Capability Modelling

Process Design

Large Scale Business Transformation

Education

Bachelor's Degree in Business or IT

Tools

CRM Applications

TMForum Framework

Job description

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Role title: Business Architecture Manager
Function: Vodafone IoT
Band: F13
Sub-function: Technology
Reports to: Head of Strategy, Architecture & Transformation
Location: Newbury, UK

The Vodafone Internet of Things (IoT) suite of products and services are designed specifically to meet the needs of new and evolving business verticals. Its connection base has grown 20 % per YoY to reach more than 187 million connections at the end of financial year 2024. Vodafone IoT is a leader in the IoT Connectivity Gartner Magic quadrant and has been for 11 consecutive years.

This role represents an exciting opportunity to define the future of the business architecture for Vodafone IoT, as it continues to evolve to remain the market leader in global IoT connectivity.

What you'll do

Role Purpose:

This is a critical role to the IoT business, which will lead on business architecture and service design across all business functions including marketing, sales, support, quoting, ordering, billing and in-life service management. It will deliver successful outcomes through a team of internal, shared service and 3rd party resources.

Vodafone IoT is embarking upon a multi-year transformation of processes and systems and this role will also act as the business architecture and scope lead on this programme of work.

For the right candidate, this role offers a unique opportunity to define and drive a large scale business transformation from the front, and implement a step-change in experience for our customers and employees to keep us firmly at the top of the market.

Key accountabilities and decision ownership:

Business Architecture Team Management

• Line management of a team of internal and 3rd party service designers and business architects
• Measuring and improving the effectiveness of the Business Architecture function
• Operating model evolution for the business architecture team/function (people, processes & tools)
• Demand management and resource allocation to projects
• 3rd party professional services procurement, where required to augment internal capacity

Business Architecture

• Working with business function owners (marketing, sales, product management, customer operations, supply chain management, pre & post sales support, finance, legal, technology operations, HR) to define, document and agree the target business capabilities, value streams, processes and operating model
• Identifying pain points and opportunities to improve the business operating model
• Guiding project teams on alignment to the business architecture blueprint

Service Design

• Producing service design specifications for projects introducing new products, changing the technology landscape or launching in new markets
• Updating business process models & artefacts
• Obtaining review and sign-off from business function and operational owners
• Issuing "Ready for Service" approvals for projects
• Input into training and detailed work instructions

Transformation Business Lead

• Owner of the Epic backlog for the Transformation portfolio
• Working with business owners to define Epic hypothesis statements and with technology teams to t-shirt size the effort
• Owning prioritisation of the Epic backlog and development of Epic roadmap
• Managing the Product Owners for new capabilities being introduced across marketing, sales, support, quoting and ordering
• Chairing the business decision board and presenting key decisions to CxO leadership where required

Who you are

Core competencies, knowledge and experience:

• Extensive experience in telecommunications business architecture including business capability modelling, scoping, process design and operating model
• Very strong stakeholder management skills (including influencing and mediation), with technical and non-technical teams up to CxO level
• Large scale business and technology transformation experience (£10m+ project size)
• Managing teams of internal and 3rd party resources
• Preferable: Functional knowledge of CRM applications and processes (marketing, sales, quoting, ordering and support) and relevant frameworks e.g. TMForum

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Discretionary yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630 per month.
• Annual leave: 28 days + bank holidays
• Charity days: 5 days/year
• Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
• Paternity leave: 16 weeks fully paid
• Private medical family plan: fully paid
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.