Business Applications Support Technician (Sage 200)

Xperience; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking a Business Applications Support Technician (Sage 200) to provide exceptional application support and ensure high levels of customer satisfaction. Candidates should have a minimum of one year of support experience, familiarity with ticket management systems, and valid right to work in the UK. The role offers a full-time position in a dynamic team environment.

Qualifications

• 1 year’s previous experience in an internal or external facing support team working with Sage 200.
• Previous hands-on experience with ticket management systems.
• Valid Right to Work in the UK.

Responsibilities

• Deliver high customer satisfaction for support incidents.
• Provide application/technical support to stakeholders.
• Work towards and uphold Service Level Agreements.

Skills

Customer satisfaction

Application support

Ticket management

Team collaboration

Problem-solving

Education

GCSE Maths and English at Grade C or above

Professional IT Certifications (i.e., ITIL Foundation)

Tools

Sage 200

Sicon addons

Job description

Overview

Business Applications Support Technician (Sage 200)

Join to apply for the Business Applications Support Technician (Sage 200) role at Xperience.

This range is provided by Xperience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Deliver a high level of customer satisfaction for support incidents received through our helpdesk, via email and telephone.
• Perform investigation and provide application/technical support to both internal and external stakeholders.
• Work to deliver on Service Level Agreements and ensure that all support incidents are accurately recorded.
• Use the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates.
• Collaborate with the wider Business Applications Consultant Team in the smooth handover of clients and projects to the support team, ensuring a successful client onboarding experience whilst developing knowledge of client specific system modifications.
• Where required, escalate incidents, ensuring high levels of customer care.
• Refer client requests for advice & consultation to MIT team and Commercial teams where needed.
• Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
• Collaborate with peers and other areas of the business to increase internal product and service knowledge.
• Work with the One Xperience strategy in mind at all times.
• 1 year’s previous experience in an internal or external facing support team working with Sage 200
• Previous hands-on experience with ticket management systems
• Previous experience of working as part of a team
• GCSE Maths and English at Grade C or above (or equivalent)
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
• Professional IT Certifications, i.e., ITIL Foundation
• Sage 200 Accreditations (Financials/Commercials)
• Experience working with Sicon addons relevant to Sage 200.

Competencies

• Teamwork and Collaboration — Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
• Results Focussed/Problem Solving — Prioritises tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.
• Developing Yourself & Others — A quick learner who can acquire and apply new knowledge and skills whilst learning from experiences and mistakes.

Xperience is an equal opportunities employer.

Details

• Senioriry level: Associate
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

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