Business Applications Platform (SAP) Analyst

Hyundai; Leatherhead; On-site; GBP 57,000 - 97,000; Full time

Benefits offered by this job

Private medical insurance

Pension with 6% matched

25 days holiday + bank holidays with +

Group income protection

Life assurance

Retail discount

Flexible working

Employee car scheme

Lunch allowance

Job summary

Hyundai in Leatherhead seeks a Business Applications Platform Analyst to monitor SAP incidents, triage requests and deliver system improvements. You will collaborate with the Business Applications Manager to analyze requirements and translate them into practical improvements across SAP, ERP, CRM and BI platforms.

You will resolve 1st/2nd line SAP issues, maintain documentation and support training collateral while building strong relationships with internal teams and external partners.

Qualifications

• Excellent BA skills with requirements gathering and workshop facilitation.

Responsibilities

• Monitor, triage and manage SAP-related incidents and service requests through ServiceNow and JIRA
• Resolve 1st and 2nd line SAP support tickets, including transaction errors, process issues and user navigation queries
• Support the Business Applications Manager in analysing SAP-related business requirements and identifying practical system or process improvements
• Investigate recurring SAP issues, identify root causes and help implement sustainable resolutions
• Escalate complex SAP functional, technical or integration issues to the appropriate internal teams or external partners
• Maintain clear ticket records, resolution notes, user updates and supporting documentation
• Assist with documentation of SAP processes, user guidance, requirements and technical specifications where required
• Support related business applications, retailer systems and interfaces where they interact with SAP or core business processes

Skills

BA skills

Requirements gathering

Workshop facilitation

Requirements translation

Process re-engineering

Application support

Training collateral

ERP experience

CRM experience

BI platforms

Communication skills

Relationship building

Analytical thinking

Problem solving

Ownership of issues

Multitasking

Team player

Creative thinking

Tools

SAP

JIRA

ServiceNow

Job description

Salary: £57,000 - 97,000 per year

Requirements:

• Excellent BA skills with experience including user requirements gathering and workshop facilitation
• Translation of user requirements into technical specifications
• Business process re-engineering/streamlining
• Solid experience of day-to-day application support/resolution
• Strong experience in producing easy-to-follow training collateral
• Strong experience supporting ERP, CRM, and BI platforms
• Excellent communication skills, both written and oral
• Ability to build strong internal and external relationships to support the delivery of business initiatives
• Strong analytical and problem-solving skills with an eye for detail
• Ability to take ownership of issues through to resolution
• Self-motivated with the ability to multitask whilst working to tight deadlines
• Strong team player, comfortable working and communicating with all levels of the business
• Ability to think outside the box to provide solution options to support business initiatives

Responsibilities:

• Monitor, triage and manage SAP-related incidents and service requests through ServiceNow and JIRA
• Resolve 1st and 2nd line SAP support tickets, including transaction errors, process issues and user navigation queries
• Support the Business Applications Manager in analysing SAP-related business requirements and identifying practical system or process improvements
• Investigate recurring SAP issues, identify root causes and help implement sustainable resolutions
• Escalate complex SAP functional, technical or integration issues to the appropriate internal teams or external partners
• Maintain clear ticket records, resolution notes, user updates and supporting documentation
• Assist with documentation of SAP processes, user guidance, requirements and technical specifications where required
• Support related business applications, retailer systems and interfaces where they interact with SAP or core business processes

Technologies:

• CRM
• ERP
• Support
• JIRA
• SAP
• ServiceNow

More:

Based in Leatherhead, we ask applicants to check their commute before applying. At Hyundai and Genesis Motor UK, our digital ecosystem underpins every aspect of our business, supporting employees, retailers, training centres and our Tilbury port operations. The Business Applications Platform Analyst plays a key role in supporting, maintaining and enhancing our SAP environment, ensuring business-critical systems run effectively. Working closely with the Business Applications Manager, we resolve SAP issues, support users, analyse business processes, and help deliver system improvements that enable efficient day-to-day operations across Hyundai and Genesis Motor UK. We offer a competitive salary and benefits package, private medical insurance, pension with 6% matched contribution, 25 days holiday plus bank holidays with the option to buy and sell, group income protection and life assurance, flexible benefits and retail discount, flexible working, access to Hyundai and Genesis sponsored events, access to our employee car scheme once passed probation, and an office lunch allowance.

last updated 36 week of 2026