Application Support Analyst

Partnur; London; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

Join a growing financial services company as an Application Support Analyst, where you will provide crucial technical support and manage key stakeholder relationships. This hybrid position requires 1st & 2nd level support and entails monitoring service levels in a dynamic environment.

Qualifications

• Proven application support experience on CRM systems.
• Financial Services/Asset Finance industry experience advantageous.
• Experience with O365 and general understanding of Azure.

Responsibilities

• Provide 1st & 2nd level technical application support.
• Manage relationships with key stakeholders and external MSP.
• Monitor service levels and ensure SLAs are met.
• Support with MI reporting & service catalogue management.

Skills

Application Support

CRM Systems

Stakeholder Management

O365

Azure

Job description

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This range is provided by Partnur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We have an exciting opportunity for an Application Support Analyst to join a growing financial services company. Within the role you will provide 1st & 2nd level support, troubleshooting & logging application issues, as well as supporting colleagues across the organisation.

This is a hybrid role where travel to their office will be needed 2 days a week on average.

What you will be doing:

• Provide 1st & 2nd level technical application support to end users
• Manage relationships with key stakeholders as well as with the external MSP
• Monitor service levels and ensure SLA’s are met
• Support with MI reporting & service catalogue management

What they are looking for:

• Proven application support experience on CRM systems, as well as other SaaS based applications
• Financial Services/Asset Finance industry experience would be highly advantageous
• Experience of O365 and a general understanding of Azure
• Excellent team working & stakeholder management skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and Technology, Information and Media

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