Business Application Support Analyst

Reiss Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Reiss Limited is seeking a Business Applications Support Analyst to maintain and support various business applications. This role involves ensuring effective application behavior, integration and data management while providing exceptional user support in a retail environment. The ideal candidate will possess strong technical knowledge and exceptional communication skills.

Benefits

Competitive salary

Company pension

Generous employee discount

Company bonus scheme

Health & Wellbeing perks

Qualifications

• Strong experience in retail IT systems support necessary.
• Proficiency in Microsoft Dynamics 365 is essential.
• Previous experience with SaaS, API integrations, and data handling required.

Responsibilities

• Provide proactive and reactive application support and monitoring.
• Investigate and resolve issues promptly via ITIL processes.
• Ensure data integrity and support business needs effectively.

Skills

Retail IT Business Systems Support

Microsoft Dynamics 365 Business Central

SaaS Solutions

API Integrations

Data Manipulation

Google Big Query

Excel

Microsoft Applications

ITIL Processes

Customer Service

Job description

What’s the role about?

As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross-function applications. You will support and maintain the integrations between applications, supporting with external third-party systems such as EDI and other integration methods.

This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota. Out of Hours ad-hoc work can be required.

Who you are

• Strong and current experience of working in retail IT business systems support with a good understanding of support considerations for a multi-channel highly integrated retail business.
• Proficiency in supporting Microsoft Dynamics 365 Business Central is essential.
• Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
• Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
• Good all round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications, including PowerPoint and Visio.
• Previous exposure to working with SaaS solutions, API integrations and data handling, manipulation and correction is essential.
• Exposure to Google Big Query and other data reporting systems is highly desirable.
• Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.

What you’ll be doing

• Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
• Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
• Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
• Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
• Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
• Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
• Delivery of newness of small change to support business growth (less than three days project work).
• Work to the existing standards and processes in place within Business Applications Support and IT policies.
• Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.

What we’ll do for you

• Provide you with a competitive salary.
• Company pension.
• Generous employee discount.
• Company bonus scheme.
• Health & Wellbeing perks.
• Plus many more.

If you want to start your story at Reiss as our Business Applications Support Analyst, don’t miss out - apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.