Business Analyst - Software Consultancy & Implementation - REF 1168

Interface Recruitment; Sheffield; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company shares

Profit share

Car allowance

Pension

Flexible holidays

Free parking

Job summary

Interface Recruitment is seeking a Business Analyst for a software consultancy and implementation role based in Sheffield. The position is hybrid/home-based, with responsibilities spanning requirements gathering, solution configuration, and ongoing client support.

You will work closely with sales and professional services to ensure successful delivery of software solutions across the customer base. The role requires strong analytical, communication and data-focused skills, with an emphasis on

Qualifications

• Experience translating business requirements into software needs.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Detail-oriented with a focus on data quality.
• Understanding of software integrations and data flows.

Responsibilities

• Engage with customers to understand business processes, needs and objectives.
• Elicit and document functional requirements, map customer processes and identify improvement opportunities.
• Lead or support the implementation of software solutions, including configuration and integration with existing systems.
• Create training materials and provide end-user training and escalation support as needed.
• Collaborate with technical and product teams to design and configure software to meet customer needs.
• Conduct testing to ensure software meets functional specs and quality standards.
• Identify opportunities for process improvement and suggest enhancements or upgrades.

Skills

Asset management knowledge

Analytical thinking

Communication skills

Attention to detail

Software & data understanding

Customer focus

Job description

Business Analyst – Software Consultancy & Implementation – REF 1168

25 Days Holidays / Shares / Profit Share

Region

Sheffield

Job Title - Business Analyst

Location - Hybrid / Home Based

Benefits - Company Shares (Possible Profit Share) / Car Allowance / Pension / Flex Holidays / Free Parking

The Client

My client provide a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software is very wide in scope, covering areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options.

They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, making use of the wide range of customisation facilities available.

The company is a well-established business, specialising in the development and supply of systems to local government and utility services sectors. The Company has an unrivalled reputation for the delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

The Role

You will be responsible for working closely with customers to understand their business requirements and translating them into the products and services, ensuring the successful implementation and optimisation of their software solutions. Close contact with the sales team including communications for tendering and supporting potential demonstration processes may be required.

This role is one of a team reporting to the Professional Services Manager. This team has the potential for growth, in line with increasing demands from customers for high quality professional services and this growth can provide further opportunities for the successful candidate.

Key Responsibilities

• Customer Engagement: Collaborate with customer to understand their business processes, needs and overall objectives.
• Requirements Analysis: Gather and document functional requirements, translating them into detailed functional specifications. Ability to map customer processes and identify opportunities for improvement via our software.
• Implementation: Lead or assist in the implementation of our software solutions, ensuring smooth deployment, configuration, and integration with existing systems.
• Training and Support: Create E-learning material and provide training to end-users to ensure the effective use of our software. Provide escalation support as a subject matter expert for both internal and external customers.
• Solution Design: Work with technical and product teams to design and configure software solutions that meet customer requirements and enhance both the software and customer business operations.
• Testing and Quality Assurance: Execute testing to ensure that the software meets functional specifications and quality standards.
• Continuous Improvement: Identify opportunities for process improvement and optimisation in customer solutions, recommending enhancements and upgrades if necessary.

Key Skills / Experience

• Industry Knowledge: Knowledge in Asset Management is advantageous.
• Problem-Solving: Inquisitive with strong analytical and problem-solving skills.
• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Ability to spot inconsistencies or discrepancies in data, documents or processes.
• Technical Skills: A good understanding of software, data, integration and development.
• Customer Focus: Prioritise customer needs to exceed their expectations.
• Collaboration and Teamwork: Able to work closely with other teams in high pace projects.

Do you have proof of your right to work in the UK?