Business Analyst - Smart Retail Ordering

PRIMARK; Reading; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Bonus

Job summary

Primark is seeking a Business Analyst to join the Planning & Trading Technology team in Reading. You will influence requirements, optimise stock forecasting and support end-to-end delivery across forecasting, allocation and replenishment.

You will collaborate with Product Owners, technology partners and business stakeholders to drive process improvements and measurable business value in a fast-paced retail environment.

Qualifications

• Proven BA experience in retail, supply chain, merchandising or tech
• Strong grasp of Agile/Scrum/Kanban delivery
• Ability to convert business needs into clear specs and acceptance criteria
• Experience with process analysis and cross-stakeholder collaboration
• Excellent stakeholder communication and influence skills
• Hands-on with Jira, Azure DevOps, Confluence for backlog and delivery governance
• Analytical mindset with structured decision-making

Responsibilities

• Elicit, analyse and document business requirements across planning, supply chain and trading
• Create and maintain user stories, epics, acceptance criteria, and process docs
• Analyze current and future state processes to identify gaps and opportunities
• Collaborate with architects, developers, QA and other tech partners throughout delivery
• Facilitate workshops and discovery sessions to drive consensus
• Support end-to-end testing, UAT, defects and validation
• Act as liaison between business and technology, driving adoption and value

Skills

Business analysis

Agile methodologies

Stakeholder management

Jira

Azure DevOps

Confluence

Requirements gathering

Tools

Jira

Azure DevOps

Confluence

Job description

Because we strive to put people first.

Culture, our way.

About the Role

We are seeking a Business Analyst to join our Planning & Trading Technology team, supporting the delivery of smart retail ordering solutions across Forecasting, Allocation and Replenishment. Working closely with Product Owners, Technology teams and business stakeholders, you will help shape requirements, improve processes and deliver innovative solutions that optimise stock management and forecasting capabilities. This is an excellent opportunity to work on high-impact initiatives that drive business performance and enhance the customer experience within a fast-paced retail environment.

What you'll do

• Partner with business stakeholders across Planning, Supply Chain, Technology and Trading teams to elicit, analyse and document detailed business requirements, ensuring all objectives, challenges and opportunities are clearly understood and translated into actionable deliverables.
• Own the creation and maintenance of user stories, epics, acceptance criteria and process documentation, working closely with Product Owners to ensure the product backlog is prioritised and aligned to business goals.
• Conduct current and future state process analysis, identifying gaps, inefficiencies and opportunities for improvement across forecasting, allocation and replenishment processes to help drive operational excellence.
• Collaborate with architects, developers, QA teams and other technology partners throughout the delivery lifecycle, ensuring solutions are designed and implemented in line with business requirements and strategic objectives.
• Facilitate workshops, stakeholder meetings and discovery sessions to build consensus, manage expectations and drive effective decision-making across both technical and non-technical audiences.
• Support end-to-end testing activities, including test scenario creation, User Acceptance Testing (UAT), defect resolution and validation of delivered functionality to ensure successful implementation and user satisfaction.
• Act as a key liaison between the business and technology teams, driving change management, user adoption and continuous improvement initiatives while ensuring solutions deliver measurable business value.

What you'll bring

• Proven experience working as a Business Analyst within a retail, supply chain, merchandising or technology environment, with a strong track record of successfully delivering business and technology transformation initiatives.
• Strong understanding of Agile delivery methodologies, including experience working within Scrum or Kanban frameworks and collaborating closely with Product Owners, Scrum Masters and development teams.
• Demonstrated ability to gather, document and manage complex business requirements, translating business needs into clear functional specifications, user stories and acceptance criteria.
• Experience analysing and improving business processes, with the ability to identify root causes, recommend solutions and drive process optimisation across multiple stakeholder groups.
• Strong stakeholder management and communication skills, with the ability to influence, challenge and engage effectively with colleagues at all organisational levels, including senior leadership.
• Hands‑on experience using tools such as Jira, Azure DevOps, Confluence or similar platforms for backlog management, documentation, requirements tracking and delivery governance.
• Excellent analytical, problem‑solving and critical thinking abilities, combined with a structured approach to decision‑making and a passion for delivering innovative technology solutions that improve business outcomes.

What You'll Get

People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best.

Let's talk lifestyle: Healthcare, pension & potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours.

About Primark

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 500 stores in 18 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks.