Business Analyst - Markets Technology (Operations)

TN United Kingdom; Belfast; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Business Analyst for its Belfast office. This role is pivotal in driving requirements and implementing cross-functional changes that enhance operational efficiency. You will engage with stakeholders globally, utilizing your analytical and communication skills to translate complex data into actionable insights. The position offers a hybrid work model, competitive salary, and extensive benefits, including generous annual leave and a performance-related bonus. If you are passionate about making a meaningful impact in financial services, this opportunity is for you.

Benefits

27 days annual leave + bank holidays

Performance-related bonus

Private Medical & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Learning and development resources

Qualifications

• Proven experience as a Business Analyst with measurable outcomes.
• Strong analytical and problem-solving abilities.
• Experience with large datasets and data analysis.

Responsibilities

• Gather and analyze business requirements to deliver measurable outcomes.
• Identify gaps in business processes and propose solutions.
• Manage stakeholder expectations throughout the project lifecycle.

Skills

Business Analysis

Analytical Skills

Communication Skills

Problem Solving

Data Analysis

Education

Bachelor's degree or equivalent experience

Tools

Excel

SQL

Visio

Python

Job description

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Business Analyst - Markets Technology (Operations), Belfast

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Client:

11037 Citibank, N.A. United Kingdom

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d2191a232e93

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Overview:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

What we do / The Team

Markets Operations Technology is part of Citi Markets Technology and provides foundational Post Trade activities for Markets. We own platforms across Trade Management, Settlement, Payments, Confirmations, Asset Servicing, Margin & Reporting across all business lines and asset classes. Ours is a global remit and organisation providing mission critical platforms that face internal and external clients.

A Business Analyst is required to drive requirements, design and implementation for critical cross functional changes impacting our Markets Operations partners. This exciting role will blend a mix of technical knowledge, detailed analysis, problem solving and communication skills to drive activity at pace whilst identifying and mitigating risks and issues.

Our team focuses on Data and Controls linked Citi wide Transformation commitments and therefore requires a focused and diligent individual who can challenge and drive business outcomes. We are execution focused and responsible for deliverables across multiple teams and geographies.

Role Overview/What will you do:

This role will manage requirements, dependencies, communication and engagement across multiple areas to define and drive a holistic solution. An ability to quickly grasp detail is essential. Our stakeholders and partners are based at Citi sites globally.

Core activities will be to:

• Requirements Elicitation: Gather and analyze business requirements, translating objectives into tangible deliverables and measurable outcomes. Focus on understanding the "why" behind requests and provide credible challenge using subject matter and industry expertise. Partner with our application teams to design solutions that can be delivered effectively.
• Gap Analysis: Identify gaps between current and desired business processes, proposing solutions that drive improvements with consideration of upstream/downstream and data impacts.
• Stakeholder Management: Effectively communicate with stakeholders, ensuring alignment on desired business outcomes and managing expectations throughout the project lifecycle.
• Change Management: Support change management activities, focusing on user adoption and realizing the business outcomes of new processes or systems.
• Data Analysis: Analyze data to validate and prioritize requirements and provide insights that contribute to business outcomes. Track key metrics and report on progress toward goals.
• Documentation and Reporting: Create and maintain documentation related to projects, processes, and business outcomes.

Key Skills and Experience required:

This role offers exposure to different parts of our Markets business for ongoing career development. We are looking for:

• Experience: Proven experience as a Business Analyst with a track record of delivering projects that achieve measurable business outcomes. Experience in Financial Services domain is preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with the capacity for critical and strategic thinking about solutions and their impact on business outcomes.
• Data Skills: Experience working with large datasets in Excel or advanced tools, with the ability to derive insights from data.
• Communication Skills: Excellent verbal and written communication skills, capable of articulating complex information clearly to both technical and non-technical audiences.
• Technical Skills: Ability to think, design, and communicate solutions considering engineering aspects within Citi Technology.
• Education: Bachelor’s degree or equivalent experience.

Nice to have skills and experience:

Additional desirable skills include:

• Technical Proficiency: Familiarity with requirements management tools, modelling tools (e.g., Visio), data analysis tools (Excel, SQL), proficiency in Python and SQL, and experience with Agile/Scrum methodologies.
• Domain Expertise: Knowledge of Markets and Banking domains, understanding how technology impacts business outcomes.

This job description provides a high-level overview of the role. Other duties may be assigned as needed.

What we’ll provide you:

Joining Citi Belfast offers a business casual workplace with a hybrid work model (up to 2 days remote), competitive salary (reviewed annually), and benefits such as:

• 27 days annual leave + bank holidays
• Performance-related bonus
• Private Medical & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Employee discounts
• Learning and development resources

We are committed to a diverse and inclusive workplace where everyone can be their authentic selves.