Business Analyst - eDV only

IBM; Leicester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

IBM Consulting UK FutureNow is seeking a business analyst to join hybrid cloud and AI initiatives across public and private sectors. You will gather requirements, map processes, and translate business needs into clear specifications while collaborating with cross-functional teams.

The role emphasizes data analysis, stakeholder engagement, UAT support, and change management, with opportunities for training and long-term career progression in a flexible, inclusive environment.

Qualifications

• Bachelor's degree in a relevant field.
• Experience eliciting requirements and engaging stakeholders.
• Proficient in BPMN/UML and process modeling.

Responsibilities

• Gather and manage requirements from stakeholders.
• Map As-Is and To-Be processes to optimize workflows.
• Analyze data to uncover trends and support decisions.
• Coordinate between business units and technical teams.
• Define acceptance criteria and support UAT.
• Assist in training end-users and change management.

Skills

Process Modeling

Data & Analytics

Agile/Scrum

SDLC

Soft skills

Education

Bachelor's Degree

Tools

Visio

Lucidchart

SQL

Power BI

Tableau

Jira

Confluence

Trello

Asana

Job description

Introduction

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

We Offer

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

Your Role And Responsibilities

• Requirements Gathering & Management: Elicit detailed business requirements from stakeholders through interviews, workshops, and surveys. Translate business needs into clear technical specifications (User Stories, Functional Requirement Documents).
• Process Analysis & Optimization: Map current-state processes ("As-Is") and design improved future-state workflows ("To-Be") to eliminate bottlenecks and lower costs.
• Data Analysis & Insights: Analyze datasets to uncover trends, validate business problems, evaluate solution performance, and support decision-making.
• Stakeholder Alignment: Act as the communication hub between business units (Operations, Finance, Sales) and technical teams (Engineering, Product, IT).
• Solution Validation & Testing: Help define acceptance criteria, oversee User Acceptance Testing (UAT), and ensure delivered solutions match initial requirements.
• Change Management: Assist in training end-users, creating process documentation, and facilitating smooth system rollouts.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Technical & Hard Skills

• Process Modeling: BPMN, UML, flowcharting (Visio, Lucidchart).
• Data & Analytics: SQL, Excel (advanced), BI tools (Power BI, Tableau).
• Project Management Tools: Jira, Confluence, Trello, Asana.
• Methodologies: Agile/Scrum, Waterfall, SDLC (Software Development Life Cycle)

Soft Skills

• Critical thinking and structured problem-solving.
• Clear verbal and written communication (translating tech to business and vice versa).
• Stakeholder management and negotiation.
• Active listening and facilitation.

Sample Key Performance Indicators (KPIs)

• Requirement accuracy and traceabilty (minimizing scope creep/rework).
• Process cycle time reduction in target workflows.
• Stakeholder satisfaction scores (CSAT).
• On-time delivery rate of UAT and specification deliverables.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred Technical And Professional Experience

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