Business Analyst - Digital Products & Data

IMServ Europe Ltd; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Holiday (28 days + BH)

Bonus up to 10%

Pension scheme

Life assurance

Health plan

Car salary sacrifice

Job summary

IMSERV, a leading UK energy data and metering specialist, is seeking a Business Analyst to translate business challenges and customer needs into actionable requirements across Customer Experience, Data & Intelligence, and Commercial teams.

You will work with stakeholders to understand requirements, draft user stories and acceptance criteria, and help design future-state processes with measurable outcomes.

Qualifications

• Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams.
• Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly.
• Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing.
• Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable.
• BCS or similar Business Analysis qualification desirable.

Responsibilities

• Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed.
• Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules.
• Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release.
• Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
• Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
• Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back.
• Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed.

Skills

Business Analysis

Agile / Scrum

SQL

Data Literacy

Stakeholder Facilitation

Education

BA Qualification

Tools

Excel

Azure

Salesforce

Microsoft Fabric

Job description

IMSERV, a leading UK energy data and metering specialist, is seeking a Business Analyst to translate business challenges and customer needs into actionable requirements across Customer Experience, Data & Intelligence, and Commercial teams.

You will work with stakeholders to understand requirements, draft user stories and acceptance criteria, and help design future-state processes with measurable outcomes.