Business Analyst - CRM and Sales Management

Gallagher Re; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gallagher Re is seeking a Business Analyst to enhance their CRM platform. The role involves leading requirements gathering, translating needs into actionable User Stories, and collaborating with cross-functional teams. Ideal candidates will have Salesforce expertise and strong communication skills, contributing to innovative solutions in the reinsurance industry. Competitive salary and benefits are offered, including flexible working arrangements.

Benefits

Minimum 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (up to 4x salary)

Income protection (up to 50% of annual income)

Health cash plan or Private Medical Insurance

Volunteering days

Employee stock purchase plans

Gym discounts

Shopping vouchers

Qualifications

• Experience in business analysis or product management with proven impact.
• Knowledge of agile delivery and DevOps is beneficial.
• Experience working with cross-functional teams on technical solutions.

Responsibilities

• Lead requirements-gathering sessions and produce detailed analysis.
• Translate business requirements into User Stories with acceptance criteria.
• Support User Acceptance Testing (UAT) including test case creation.

Skills

Requirements elicitation

Communication

Attention to detail

Agile delivery

Salesforce expertise

Education

Certifications in Product Management

Business Analysis

Project Management

Scrum/Agile

Job description

Business Analyst - CRM and Sales Management

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

Overview

As our Business Analyst, your curiosity and excellent communication skills—especially in eliciting requirements, understanding interdependencies, and documenting needs clearly—are essential for maintaining and evolving our CRM platform.

Working closely with the Product Owner and Salesforce team, you will:

1. Lead requirements-gathering sessions
2. Produce detailed analysis based on your understanding of needs
3. Translate these into clear acceptance criteria
4. Review technical solutions for critical unmet needs

You will support a roadmap of recommendations, plan and prioritize work areas, make technical suggestions, and oversee scrum activities to enhance the CRM system. This role offers flexible working arrangements, with occasional travel to the Ipswich or London offices.

How You'll Make An Impact

• Own new enhancement requests, gathering necessary information for prioritization
• Analyze needs, gather background info, and identify interdependencies
• Translate business requirements into User Stories with acceptance criteria and specifications
• Maintain work items in DevOps, ensuring clarity and organization
• Align with stakeholders, system admins, and architects, including leading product demos
• Support User Acceptance Testing (UAT), including test case creation and execution

About You

• Experience in business analysis, solution architecture, or product management with proven impact
• Skilled in requirements elicitation and understanding interdependencies
• Ability to condense complex requirements into concise acceptance criteria
• Knowledge of agile delivery and DevOps is beneficial
• Experience working with cross-functional teams on technical solutions
• Strong attention to detail, curiosity, and independent working skills
• Excellent communication skills
• Salesforce expertise or experience with similar CRM platforms, including system administration and data management
• Certifications in Product Management, Business Analysis, Project Management, or Scrum/Agile preferred
• Background in reinsurance, insurance, or financial services is advantageous

Compensation and Benefits

We offer a competitive salary, a great team environment, and exciting career opportunities, along with core benefits such as:

• Minimum 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance (up to 4x salary, optional to increase to 10x)
• Income protection (up to 50% of annual income, with top-up options)
• Health cash plan or Private Medical Insurance

Additional benefits include volunteering days, employee stock purchase plans, critical illness cover, gym discounts, season ticket loans, shopping vouchers, family care, and more.

Inclusion and Diversity

Gallagher is committed to diversity and inclusion, supporting long-term health conditions and disabilities through reasonable adjustments. We are a Disability Confident employer and an equal opportunity employer, committed to creating an inclusive environment for all employees.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Research, Analyst, and IT
• Industry: Insurance