Business Analyst - Change & Process Improvement

Yorkshire Building Society; Leeds; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday & BH

On target bonus 7–15%

Pension 11%

Healthcare benefits

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Business Analyst to shape and deliver change across the organisation in Leeds. You will define clear requirements and support successful delivery across business and technology change, collaborating with business and technology teams to shape practical solutions.

The role emphasises strong analysis, stakeholder engagement and ability to translate complex problems into deliverables, with experience in regulated financial services environments and various

Qualifications

• Proven Business Analysis, Change Analysis or Process Analysis experience.
• Strong requirements gathering, documentation and process modelling skills.
• Ability to simplify complex business problems and translate them into clear delivery artefacts.
• Strong stakeholder engagement and facilitation capability.
• Analytical mindset with strong attention to detail.
• Experience working in project, Agile, Waterfall or hybrid delivery environments.
• A collaborative, member-focused and outcome-led approach.
• Financial Services or regulated environment experience.
• Exposure to Consumer Duty, Operational Resilience or Conduct Risk.
• BPMN or structured process modelling experience.

Responsibilities

• Elicit, document and validate business requirements.
• Create clear analysis artefacts including BRDs, user stories, acceptance criteria and process maps.
• Facilitate workshops, interviews and analysis sessions with stakeholders.
• Conduct impact analysis across people, process, data, systems and operations.
• Support testing, business readiness, implementation and knowledge transfer activity.
• Maintain traceability from requirements through delivery and acceptance.
• Work with business, technology, product and delivery teams to shape practical solutions.

Skills

Business analysis

Change analysis

Process analysis

Requirements gathering

Documentation

Process modelling

Stakeholder engagement

Facilitation

Analytical mindset

Agile/Waterfall

BPMN

Tools

BPMN

Job description

Yorkshire Building Society is seeking a Business Analyst to shape and deliver change across the organisation in Leeds. You will define clear requirements and support successful delivery across business and technology change, collaborating with business and technology teams to shape practical solutions.

The role emphasises strong analysis, stakeholder engagement and ability to translate complex problems into deliverables, with experience in regulated financial services environments and various