Business Analyst and Change Adoption Manager

Notting Hill Genesis; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Excellent annual leave

Flexible working opportunities

Employee assistance program

Health cash plan

Staff discounts

Interest free loans

Cycle to work

Life Assurance x4

Job summary

Notting Hill Genesis is seeking an experienced Business Analyst & Change Adoption Manager to lead a team delivering and adopting change initiatives across the organisation. This brand-new role sits in the Strategic Planning & Transformation team, strengthening analysis and change capability as we execute a bold programme of organisational change.

You will balance hands-on delivery with leadership, ensuring consistent analysis, clear requirements, effective testing, and structured change

Qualifications

• Experience delivering change, adoption, or training in a large organisation.
• Strong knowledge of change management frameworks (ADKAR) and BA skills in requirements gathering, process improvement and testing.
• Experience coaching or line-managing change teams.
• Ability to build stakeholder relationships and influence.
• Excellent analytical, organisational, and communication skills.
• Proficiency in BA and Change Management tools and methods.

Responsibilities

• Lead, coach, and develop your team of BAs and Change Managers, guiding growth and performance.
• Allocate and prioritise work across BA, Change and Adoption resources to ensure consistency.
• Design and implement structured approaches for Business Analysis and change adoption with materials and resources to build capability.
• Collaborate with project managers, PMO, NHG Digital and Business colleagues to embed change management in delivery.
• Build strong stakeholder and partner relationships to understand impacts and secure commitment to change.
• Work as a senior BA on projects—define requirements, run workshops, support testing and implementation.
• Oversee development and delivery of training, communications, and adoption interventions; measure impact to drive improvements.

Skills

Change management

Requirements gathering

Process improvement

Testing

Stakeholder management

Analytical skills

Communication skills

User stories

Acceptance criteria

ADKAR

Leadership & coaching

Education

Business analysis qualification

Change management qualification

Tools

Microsoft Office

eLearning tools

Job description

We’re looking for an experienced Business Analyst & Change Adoption Manager to lead the delivery and adoption of change initiatives across Notting Hill Genesis. This is a brand-new role within our Strategic Planning & Transformation team, created to strengthen our business analysis and change capability as we deliver an ambitious programme of organisational change.

As our Business Analyst & Change Manager, you’ll lead a team of Business Analysts and Change Managers, helping to turn strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing and structured change management.

Balancing hands-on delivery with team leadership, you’ll drive consistency across analysis and change activities, build organisational readiness and adoption, and ensure projects deliver measurable benefits and lasting value for our residents, colleagues and organisation.

How you’ll do it

• Leading, coaching, and developing your team, supporting their growth and performance.
• Allocating and prioritising work across BA, Change and Adoption resources, including partnership working, ensuring consistency of approach and outputs.
• Designing and implementing structured approaches for Business Analysis and change adoption including materials and resources to build capability, aligned with organisational goals embedding continuous improvement.
• Working alongside project managers, PMO, NHG Digital and Business colleagues to ensure change management is embedded in delivery.
• Building strong relationships with key stakeholders and partner organisations to understand impacts, address concerns, build commitment to change and extend capability where needed.
• Working as a senior BA on projects — defining requirements, leading workshops, and supporting testing and implementation.
• Overseeing the development and delivery of training, communications, and adoption interventions and using data and feedback to measure effectiveness to drive improvement.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Proven experience delivering change, adoption, or training initiatives within a large organisation.
• Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
• Previous experience coaching, mentoring, or line‑managing change teams.
• Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
• Excellent analytical, organisational, and communication skills with the ability to present complex information clearly.
• Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
• Business analysis or change improvement qualification (desirable).
• Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
• Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/