Business Analyst

Civil Service World; Newport; Hybrid; GBP 37,000 - 47,000; Full time

Job summary

Intellectual Property Office (IPO) is seeking a Business Analyst to join a multidisciplinary team, capturing requirements and modelling processes to meet business needs and IPO standards.

You will collaborate with internal and external stakeholders, translate complex problems into actionable solutions and contribute to service improvements across the project lifecycle. This role emphasizes leadership, communication, and a collaborative working style.

Qualifications

• Background in Business Analysis or Process Improvement.
• Knowledge of Business Analysis principles and techniques.
• Excellent presentation and communication skills.
• Experience with project delivery methodologies.
• Holds or aims for the BCS Diploma in Business Analysis.

Responsibilities

• Translate business problems and user needs into detailed requirements.
• Document, review and model business processes and rules.
• Utilise techniques such as user stories, use case diagrams and SWOT analysis.
• Identify stakeholders, tailor communication and build relationships.
• Propose and shape business options to enhance services or build new ones.

Skills

Business Analysis

Process Improvement

Communication skills

Stakeholder management

Problem solving

Project delivery methodologies

BCS Diploma in Business Analysis

Job description

Intellectual Property Office

Location Newport

Job grade Higher Executive Officer B3

Contract type Permanent

Working pattern Flexible working, Full-time

Salary £36,736 - £47,018

Closing date Fri 20 Nov 2026

Reference 488073

Profession Digital, Data and Technology

As a Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle as part of a multidisciplinary team. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose by meeting business needs, user needs and IPO standards. You will act as a facilitator, communicator and problem solver to elicit and document requirements. You will also be modelling processes for use within the project and for post-implementation reference. You will be responsible for analysing existing and future ways of working, identifying options and assessing their impact. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills.

This is an excellent opportunity for individuals to join our team at a time where the IPO has set out to help people grow the UK economy by providing an IP system that encourages investment in creativity and innovation.

Working Style

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office.

The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.

The IPO holds a visa sponsor licence however; this role is not eligible for sponsorship under the Skilled Worker route. Candidates will therefore need to have an existing right to work in the UK at the time of application.

Job Description

Main duties consist of but are not limited to:

• Translate business problems and user needs into a set of detailed requirements.
• Document, critically review and model business processes and business rules.
• Utilise a ‘toolkit’ of techniques and methodologies i.e. user stories, use case diagrams, SWOT analysis, mind maps, power-interest grid to capture, investigate and analyse data and information.
• Identify stakeholders, tailor communication to their needs, and work with teams to build relationships.
• Solve problems in a way that brings most benefit to the IPO and its customers.
• Identify, shape and specify business options to enhance existing services or build new services.
• Demonstrate value of proposals to users and senior management groups using both written and verbal presentation skills.
• Contribute to the IPO’s Business Analyst community to share knowledge.

Person specification

Essential Criteria

• Background in Business Analysis or Process Improvement
• Knowledge and/or understanding of Business Analysis principles and techniques
• Excellent presentation and communication skills, across a variety of situations and levels of stakeholders.
• Working with and influencing teams, senior stakeholders and specialist peers
• Can Investigate, define and resolve complex problems
• Experience with project delivery methodologies
• Holds or willing to work towards the BCS International Diploma in Business Analysis

About Government Digital And Data

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

The profession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

Building the government of tomorrow

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples Of Government Digital And Data Roles

• User Researcher
• Test Engineer
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• DevOps Engineer
• Product Manager
• Infrastructure Engineer
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.