Business Analyst

Civil Service World; Newport; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Intellectual Property Office (IPO) is seeking a proactive Business Analyst to join a multidisciplinary team. You will elicit, document and model requirements, translating business problems into actionable specifications and exploring options to improve services.

You will collaborate with internal and external stakeholders, demonstrate value to leadership and contribute to the Business Analyst community within Government Digital and Data.

Qualifications

• Background in Business Analysis or Process Improvement.
• Knowledge of Business Analysis principles and techniques.
• Excellent presentation and communication skills across stakeholders.
• Able to influence teams and senior stakeholders.
• Can investigate, define and resolve complex problems.
• Experience with project delivery methodologies.
• Willing to work towards the BCS International Diploma in Business Analysis.

Responsibilities

• Translate business problems and user needs into detailed requirements.
• Document, review and model business processes and rules.
• Use a toolkit of techniques (user stories, use cases, SWOT, mind maps, power-interest grid).
• Identify stakeholders, tailor communication and build relationships.
• Solve problems to benefit the IPO and its customers.
• Identify and specify options to enhance or build services.
• Present proposals to users and senior management in writing and verbally.
• Contribute to the IPO’s Business Analyst community to share knowledge.

Skills

Business Analysis

Process Improvement

Stakeholder management

Communication skills

Project delivery methodologies

Requirements elicitation

Leadership (collaborative)

Education

BCS International Diploma in Business Analysis

Job description

As a Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle as part of a multidisciplinary team. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose by meeting business needs, user needs and IPO standards. You will act as a facilitator, communicator and problem solver to elicit and document requirements. You will also be modelling processes for use within the project and for post-implementation reference. You will be responsible for analysing existing and future ways of working, identifying options and assessing their impact. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills.

This is an excellent opportunity for individuals to join our team at a time where the IPO has set out to help people grow the UK economy by providing an IP system that encourages investment in creativity and innovation.

Working Style

This role will be carried out in line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our NewportOffice.

The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.

The IPO holds a visa sponsor licence however; this role is not eligible for sponsorship under the Skilled Worker route. Candidates will therefore need to have an existing right to work in the UK at the time of application.

Main duties consist of but are not limited to:

• Translate business problems and user needs into a set of detailed requirements.
• Document, critically review and model business processes and business rules.
• Utilise a ‘toolkit’ of techniques and methodologies i.e. user stories, use case diagrams, SWOT analysis, mind maps, power-interest grid to capture, investigate and analyse data and information.
• Identify stakeholders, tailor communication to their needs, and work with teams to build relationships.
• Solve problems in a way that brings most benefit to the IPO and its customers.
• Identify, shape and specify business options to enhance existing services or build new services.
• Demonstrate value of proposals to users and senior management groups using both written and verbal presentation skills.
• Contribute to the IPO’s Business Analyst community to share knowledge.

Person specification

• Background in Business Analysis or Process Improvement
• Knowledge and/or understanding of Business Analysis principles and techniques
• Excellent presentation and communication skills, across a variety of situations and levels of stakeholders.
• Working with and influencing teams, senior stakeholders and specialist peers
• Can Investigate, define and resolve complex problems
• Experience with project delivery methodologies
• Holds or willing to work towards the BCS International Diploma in Business Analysis

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

Theprofession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• Product Manager
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.