Business Analyst

London Borough of Waltham Forest; New Addington; On-site; GBP 48,000 - 64,000; Full time

Job summary

The London Borough of Waltham Forest is seeking an experienced Business Analyst to support transformation in Housing Services, improving systems, data, and processes across repairs, asset management and landlord services.

You will lead analysis for reprocurement and mobilisation of M&E and R&M contracts, collaborate with housing teams, Digital and ICT colleagues, and contractors to capture requirements and enable measurable improvements.

Qualifications

• Experience as a Business Analyst in the social housing sector.
• Experience in housing repairs and maintenance services and associated performance management.
• Experience supporting large-scale procurements, contract mobilisations and system implementations.
• Strong requirements gathering, process mapping and stakeholder engagement skills.
• Ability to translate business needs into practical solutions.

Responsibilities

• Lead business analysis activities across Housing Services to support transformation.
• Document requirements, user stories, process maps and gap analyses.
• Define data and reporting requirements for KPIs and regulatory measures.
• Collaborate with Housing, Digital and ICT teams and contractors.
• Act as the link between LBWF and contractor ICT teams to ensure value.

Skills

Requirements gathering

Process mapping

Stakeholder engagement

Business process improvement

Analytical thinking

Communication skills

Education

Degree-level education or equivalent experience

BCS Business Analysis qualification

Job description

Job Overview

The London Borough of Waltham Forest (LBWF) is seeking an experienced Business Analyst to support the delivery of key transformation initiatives across the LBWF Housing Services. This role will play a critical part in improving the systems, processes and data that underpin housing repairs, asset management and landlord services, helping to deliver better outcomes for residents and service teams. A significant focus of the role will be supporting the reprocurement and mobilisation of major Housing contracts, including Mechanical & Electrical (M&E) and Repairs & Maintenance (R&M) services. Working closely with LBWF Housing operational teams, Digital and ICT colleagues, and contractor partners, you will ensure business requirements, processes, data and reporting needs are clearly understood and translated into effective solutions. The successful candidate will lead the analysis and improvement of business processes, identify opportunities for service enhancement, and help ensure the Council captures and maintains the data needed to support service delivery, performance management and regulatory reporting. You will work with stakeholders to define reporting requirements for Key Performance Indicators (KPIs), Tenant Satisfaction Measures (TSMs) and other measures that support effective contract and service management.

This is an excellent opportunity for an experienced housing-sector Business Analyst to contribute to major transformation programmes that will shape the future delivery of housing services across the borough. We are a Home Office-licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship.

Key Responsibilities

• Lead business analysis activities across Housing Services, supporting service improvement, transformation and digital change initiatives.
• Support the reprocurement and mobilisation of M&E and R&M contracts, ensuring business, process, system and reporting requirements are effectively captured and documented.
• Work collaboratively with Housing teams, Digital and ICT colleagues, contractors and suppliers to define and deliver business requirements.
• Analyse, document and improve business processes to support efficient service delivery, data quality and regulatory compliance.
• Define and document reporting requirements for KPIs, TSMs and other operational and contractual performance measures.
• Produce business analysis documentation including requirements specifications, user stories, process maps, gap analyses and recommendations for service improvement.
• Act as the key link between LBWF and contractor operational and ICT teams, ensuring proposed solutions meet business needs and deliver measurable benefits.
• Significant experience working as a Business Analyst within the social housing sector.
• Demonstrable experience working within housing repairs and maintenance services, with a strong understanding of repairs processes, contractor-delivered services and associated performance management frameworks.
• Experience supporting large-scale procurements, contract mobilisations, system implementations or transformation programmes, ideally within housing repairs, asset management and M&E service environments.
• Strong understanding of requirements gathering, process mapping, stakeholder engagement and business process improvement methodologies.
• Experience defining data and reporting requirements, including KPI dashboards, performance reporting and regulatory measures such as TSMs.
• Proven ability to build effective working relationships with operational teams, senior stakeholders, contractors and technology suppliers.
• Excellent analytical, communication and facilitation skills, with the ability to translate complex business needs into practical and deliverable solutions.
• Degree-level education or equivalent experience.
• Professional Business Analysis qualifications (e.g. BCS Business Analysis, Agile BA) are desirable but experience and demonstrable delivery within a housing environment will be given greater consideration.

Terms and Conditions

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• Continued professional body registration;
• This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers.

This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

Equality Objectives

The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.