Business Analyst

Crystal Net Solutions; Liverpool; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

33 days leave

Remote-first

Team socials

Fast-growing

European expansion

Job summary

Crystal Net Solutions is seeking a dynamic Business Analyst to join their remote-first web design team in Liverpool. You’ll bridge clients, developers, and designers, translating business needs into actionable web solutions and ensuring deliverables meet goals.

You’ll gather requirements from RFPs, research client verticals, define concrete deliverables, review existing content, and verify integrations with other digital tools. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• 2+ years of experience in business analysis, preferably in a web design or digital agency setting.
• Understanding of web technologies (HTML, CSS, JavaScript, CMS).
• Familiarity with JIRA, Confluence, Trello or similar PM software.
• Experience with wireframing and prototyping tools (Figma, Adobe XD, Sketch).
• Excellent communication and interpersonal skills.
• CBAP certification and Agile/Scrum certs preferred.

Responsibilities

• Gather and analyze requirements from RFPs/SoWs.
• Communicate with stakeholders across clients, designers, and developers.
• Plan, document, and track project deliverables.
• Analyze data and report on project progress.
• Collaborate with design and development teams.
• Support QA and testing activities.
• Foster a fast-paced, friendly team environment.

Skills

Communication

Problem solving

Attention to detail

Interpersonal skills

Analytical thinking

Education

Bachelor’s degree in Business Administration/IT/CS

Tools

JIRA

Confluence

Trello

Wireframing tools

Figma

Adobe XD

Sketch

Job description

Crystal Net Solutions is changing the way businesses work with graphic designers. We’re bucking the trend of traditional graphic design agencies by offering a unique flat-rate subscription service powered by cloud-based software, exceptional customer support, and a rapidly expanding team of friendly, positive, and ambitious creatives.

This is an exciting opportunity to join a next-generation, remote-first, fast-paced creative business in Liverpool. We have an international client base spanning across technology, e-commerce, music and festivals, insurance, real estate, recruitment, finance, construction and many more.

We seek a dynamic and detail-oriented Business Analyst to join our web design company. The successful candidate will act as the bridge between clients, developers, and designers, ensuring that business requirements are accurately captured, translated, and implemented into effective web solutions. This role requires strong analytical skills, an understanding of web development processes, and the ability to communicate technical concepts to non-technical stakeholders.

What you’ll be doing day-to-day:

• Review the RFP or Statement of Work and extract high-level requirements to understand the features.
• Performs background research to understand our client’s vertical, industry, and market position.
• Defines specific deliverables based on this preliminary information
• Takes time to understand all the use cases for our client’s website and the overarching goals they’re trying to achieve with the project.
• Audits and evaluates content on clients’ existing websites to make strategic recommendations for improvement.
• Evaluate if there are custom integrations that will need to be built to connect the client’s website with other digital solutions.

Qualifications and Skills

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience: 2+ years of experience in business analysis, preferably in a web design or digital agency setting.
• Technical Skills:
  • Understanding of web technologies, including HTML, CSS, JavaScript, and CMS platforms.
  • Familiarity with tools like JIRA, Confluence, Trello, or similar project management software.
  • Experience with wireframing and prototyping tools (e.g., Figma, Adobe XD, or Sketch).
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Attention to detail and a proactive approach to identifying potential issues.
• Certifications (Preferred):
  • Certified Business Analyst Professional (CBAP).
  • Agile or Scrum certifications (e.g., Certified ScrumMaster).

Key Responsibilities:

• Requirement Gathering and Analysis
• Stakeholder Communication
• Project Planning and Documentation
• Data Analysis and Reporting
• Collaboration with Design and Development Teams
• Quality Assurance and Testing
• Quarterly team socials/nights out.
• Exciting, fast-paced, fun and friendly working environment
• 33 days paid annual leave (Including bank holidays, 3 days over the Christmas period and 4 half days for team social events)
• Opportunity to be a part of a fast-growing company with a rapidly expanding client base and ambitions to become the leading subscription-based graphic design service in Europe.