Business Analyst

Pharmacy2U; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Pharmacy2U is seeking a skilled Business Analyst for a hybrid role based in Leeds. The successful candidate will drive change by collaborating across functions, documenting requirements, and enhancing patient care within a leading digital healthcare provider. Join a workplace that prioritizes colleague experience with numerous benefits, including occupational sick pay and training support.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Employee assistance programme

Health and wellbeing initiatives

25 days annual leave increasing with service

Discounted gyms

Cycle to work scheme

Commitment to CPD/training

Annual leave buy and sell scheme

Qualifications

• Extensive business analysis experience.
• Expertise in Agile methodologies and multidisciplinary teams.
• Experience in digital/e-commerce sector is essential.

Responsibilities

• Support or lead workshops to document business requirements.
• Translate business needs into functional and non-functional requirements.
• Participate in Agile ceremonies and assist project teams.

Skills

Agile methodologies

Strong communication

Organisational skills

Data analysis

Process modelling

Education

Business Analysis Certifications (e.g. BCS International Diploma)

Project Management & Agile Certifications (e.g. Prince2, PMP)

Tools

JIRA

Confluence

Visio

Excel

Job description

Role: Business Analyst

Location: Leeds, hybrid with 2-3 days per week in the office

Salary: £40,000 to £50,000 DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week, Mon-Fri 09:00 to 17:30

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

The Business Analyst supports the delivery of change and continuous improvement at P2U, by helping to define and analyse business problems and opportunities. The role works closely with stakeholders across functions to understand current processes, gather and document requirements, and assist in identifying improvements that enhance the user experience, patient care, and operational efficiency.

The Business Analyst is responsible for supporting the implementation of digital healthcare initiatives through clear documentation, data analysis, and collaboration with both technical and non-technical teams.

What's in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you'll be doing?

• Support or lead workshops and stakeholder meetings to document and prioritise business and technical requirements.

• Translating business needs into functional and non-functional requirements.

• Participate in Agile ceremonies, support backlog refinement, and help draft user stories.

• Support project teams in tracking progress and identifying delivery risks.

• Follow established P2U change management frameworks.

• Assist in collecting and analysing data to support business decision-making.

• Work with MI and Data teams to identify trends and measure benefits of change.

• Document current processes and support improvements through automation or redesign.

• Produce user journeys, workflows, and system diagrams.

• Act as a liaison between technical teams and business users.

• Communicate clearly with a range of stakeholders to gather and share information.

• Stay updated with best practices in business analysis.

• Participate in team learning and process improvements.

Who are we looking for?

• Expertise in Agile methodologies (Scrum, Kanban) and working in multidisciplinary teams.

• Strong communication and organisational skills.

• Experience in process modelling, data analysis, and requirements engineering.

• Proficiency in business & data analysis tools (JIRA, Confluence, Visio, Excel).

• Extensive business analysis experience

• Experience in digital/e-commerce sector is essential

• Business Analysis Certifications (e.g. BCS International Diploma in Business Analysis, Certified Business Analysis Professional (CBAP), Agile Business Analyst (AgileBA))

• Project Management & Agile Certifications e.g. Prince2, PMP, Scrum, Agile

• Familiarity with project management tools and software used in Agile project environments

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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