Business Analyst

Withers; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits package

Pension

Private medical insurance

Subsidised gym memberships

Cycle to work scheme

Job summary

Withers seeks an experienced Business Analyst for a new Legal Tech team in Greater London, focusing on innovative technology solutions. The role requires collaborating with legal and IT teams to enhance workflows through AI and automation. Key responsibilities include business analysis, stakeholder engagement, and supporting agile project delivery with a focus on continuous improvement. The ideal candidate is adaptable, possesses strong analytical skills, and thrives in a fast-paced environment. A flexible benefits package is offered.

Qualifications

• Strong understanding of AI concepts (e.g., NLP, machine learning).
• Proficiency in process mapping and requirements documentation.
• Experience in Agile project environments.

Responsibilities

• Collaborate with teams to analyse workflows for AI opportunities.
• Evaluate and recommend AI-driven tools.
• Support agile execution of innovation projects.

Skills

Strong understanding of AI concepts

Proficiency in business analysis tools

Excellent stakeholder management skills

Experience working in Agile environments

Job description

The Role

Aligned to a continuous drive to innovate, Withers has recently launched a new business strategy which focuses on reviewing and improving how our firm operates across all regions and divisions in order to optimise productivity through the better use of technology, and ultimately to deliver the best service to our clients.

We will achieve this through examining and optimising technology skills, the processes that our people use, and the technologies they are using. This will address both the better use of existing systems and the purchase or development of new tools aligned to business needs. The work will cover a wide breadth of technology areas including legal‑specific and general operational systems, and embedding new technologies such as generative AI into working practices.

We are recruiting a number of roles to constitute the core of a new Legal Tech team, supplemented by resources from our project management office, IT team and external consultancy as required. The team will be homed inside the IT and PMO teams but will work together as a ring‑fenced team dedicated to delivering the Legal Tech work under the direction of a multi‑disciplinary steering group.

In this group we seek an experienced and driven Business Analyst passionate about delivering innovation and change, working with stakeholders across all disciplines and seniority levels. This is a hands‑on, strategic role ideal for a self‑starter thriving in an innovative, fast‑paced, pragmatic environment.

Tasks and Responsibilities

Discovery & Analysis

• Collaborate with both legal and business services teams to conduct detailed analysis of legal workflows to identify opportunities for better use of existing tools, introduction of AI, automation, and digital innovation.
• Gather and document business requirements through interviews, workshops, and process mapping.
• Translate legal and operational needs into functional and technical requirement specifications.

AI & Innovation Enablement

• Work with the delivery lead and solution architect to evaluate and recommend AI‑driven tools (e.g., contract analytics, document automation, legal research platforms).
• Support proof‑of‑concept and pilot initiatives, including success criteria definition and performance tracking.
• Collaborate with data teams to ensure data readiness for AI model development and deployment.

Project Support & Delivery

• Work closely with the Legal Tech delivery lead to support agile execution of innovation projects.
• Assist in backlog production, sprint planning, and user story creation for AI and innovation initiatives.

Stakeholder Engagement

• Act as a liaison between legal professionals, IT, compliance, and external vendors.
• Facilitate workshops and demos to gather feedback and drive user adoption.
• Communicate requirements, insights and recommendations clearly to both technical and non‑technical audiences.

Continuous Improvement & Market Awareness

• Stay informed on legal tech trends, AI developments, and regulatory changes.
• Benchmark internal processes against industry best practices and competitor capabilities.
• Contribute to the development of innovation roadmaps and strategic planning.

Assist the PMO and IT teams with queries as required.

Assist the Head of Portfolio Management with additional responsibilities where requested.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Skills, Knowledge, Qualifications and Competencies

Analytical & Technical Skills

• Strong understanding of AI concepts (e.g., NLP, machine learning, generative AI) and their legal applications.
• Proficiency in business analysis tools (e.g., process mapping, requirements documentation, data analysis).
• Familiarity with legal tech platforms and digital transformation frameworks.

Communication & Collaboration

• Excellent stakeholder management and interpersonal skills.
• Ability to translate complex technical concepts into clear business language.
• Skilled in facilitating workshops, interviews, and cross‑functional collaboration.

Innovation & Strategic Thinking

• Passion for legal innovation and emerging technologies.
• Ability to identify and articulate opportunities for process improvement and digital enablement.
• Comfortable working in fast‑paced, change‑driven environments.

Project & Agile Delivery

• Experience working in Agile environments (Scrum, Kanban, DSDM) and supporting iterative delivery.
• Understanding of product lifecycle, user story development and backlog management.
• Strong organisational skills and attention to detail.

Governance & Ethics

• Awareness of data privacy, legal privilege and ethical considerations in AI deployment.
• Commitment to responsible innovation and compliance with regulatory standards.

Personal Qualities

• Inspires confidence.
• Enthusiastic and friendly.
• Able to work under pressure.
• Flexible approach to working hours during upgrades and other ad‑hoc duties carried out by IT.
• Excellent attention to detail and organisational skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Smart and professional manner.
• Well organised in calendar management and scheduling.
• Collaborative mindset with a consultative approach.
• Adaptability to work across diverse legal practice and business services areas.
• Passion for innovation and continuous learning.

The Essentials

• 930am to 530pm but flexibility is a must. We would be open to considering alternative work hours.
• 12‑week probation period.
• 4‑week notice period.
• Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on‑site café and more.

Equal Opportunities Employment Statement

It is the policy of Withers to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in this area will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.