Business Analyst

Buchanan; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Buchanan in London is hiring a Business Analyst to join our Technology & Data team. This role goes beyond ticketing and documenting requirements; you’ll work closely with stakeholders and senior leadership, understand how people actually work, and help shape the technology and tools we build.

Based in London Bridge with four days in the office and one day remote, you’ll connect the business with tech, translate real-world processes into practical solutions, run workshops, map workflows, and

Qualifications

• Experience in Business Analysis, Process Improvement, Operations or a similar role.
• Strong process mapping and requirements gathering skills.
• Confidence working with stakeholders at different levels of a business.
• Curious and asks questions to get to root causes.
• Ability to translate complex information into clear requirements and communicate them clearly.
• Interest in how technology can improve the way people work.

Responsibilities

• Work with stakeholders across the business to understand processes, workflows and pain points.
• Run workshops, interviews and discovery sessions to map day-to-day operations.
• Map current and future-state processes and identify opportunities for improvement and automation.
• Translate business needs into clear requirements for the technology team.
• Collaborate with developers as internal tools and solutions are designed and built.
• Support testing, implementation and adoption of new technology.
• Help create scalable ways of working as Buchanan grows.

Skills

Business Analysis

Process Mapping

Stakeholder Management

Requirements Gathering

Communication

Problem Solving

Job description

We’re hiring a Business Analyst to join our growing Technology & Data team at Buchanan.

This is a great opportunity for someone who wants more than simply picking up tickets and documenting requirements.

We’re looking for a Business Analyst who wants to get close to the business, work directly with stakeholders and senior leadership, understand how people actually work and help shape the technology and tools we build.

You’ll play a key role in connecting our business with our Technology & Data team, taking real-world processes and challenges and turning them into clear, practical solutions.

What you’ll be doing:

• Working with stakeholders across the business to understand existing processes, workflows and pain points
• Running workshops, interviews and discovery sessions to understand how teams work day to day
• Mapping current and future-state processes and identifying opportunities for improvement and automation
• Translating business needs into clear requirements for our technology team
• Working closely with developers as new internal tools and solutions are designed and built
• Supporting testing, implementation and adoption of new technology across the business
• Helping create better, more scalable ways of working as Buchanan continues to grow

What we’re looking for:

• Experience in Business Analysis, Process Improvement, Operations or a similar role
• Strong process mapping and requirements gathering skills
• Confidence working with stakeholders at different levels of a business
• Someone curious who enjoys asking questions and getting to the root of how things work
• The ability to take complex information and communicate it clearly and simply
• An interest in technology and how it can be used to improve the way people work

You don’t need to be a developer or come from a highly technical background. We’re much more interested in someone who can understand people, processes and problems, and make sure we’re building the right solutions.

Based in London Bridge, with four days in the office and one day working remotely

You’ll be joining at an exciting stage in the development of our Technology & Data function, with the opportunity to take real ownership, work closely with senior leadership and play a key role in shaping how we use technology across the business.

If you’re a Business Analyst who enjoys getting under the hood of how a business operates and wants the opportunity to make a genuine impact, I’d love to hear from you.