Business Analyst

X4 Technology; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

X4 Technology in London (Aldgate) is seeking a hands-on Business Analyst to join a transformational programme for an insurance client. The role covers Operational Resilience, DORA readiness and IT Service Management maturity, with discovery leadership and stakeholder engagement across business and IT teams.

You will map services, define end-to-end delivery models, and produce audit-ready documentation. This start-up style programme requires strong facilitation and cross-functional collaboration.

Qualifications

• Experience in Financial Services, insurance preferred.
• Background in regulatory or risk programmes (Operational Resilience / DORA).
• Ability to map services to applications, infrastructure and suppliers.

Responsibilities

• Run discovery through interviews, workshops, and document reviews.
• Capture current-state processes and service models.
• Document IT services aligned with ITIL v4 and service ownership.
• Map services to applications, infrastructure and suppliers.
• Identify Important Business Services/Processes and perform impact tolerance analysis.
• Produce audit-ready docs: process maps, service models, RACI, dependencies.

Skills

Discovery process

Stakeholder engagement

Process mapping

ITIL v4 knowledge

Service modelling

Requirements gathering

Facilitation

Job description

Business Analyst (Operational Resilience / DORA / ITSM) - Contract

• Contract: Initial 6 months, likely extension to 1-2 years
• Location: Aldgate, London - hybrid, minimum 2 days per week onsite
• Start: ASAP

Overview:

We're looking for a hands-on Business Analyst to join a transformation programme for a major insurance client. The programme covers Operational Resilience, DORA readiness and IT Service Management maturity. You'll come in at the start-up phase, leading discovery, stakeholder engagement, and service and process mapping across business and IT teams.

The Role:

• Run structured discovery through interviews, workshops and document reviews
• Capture current-state processes, service models and operational dependencies
• Define and document IT services in line with ITIL v4, supporting service catalogue and service ownership models
• Map services to underpinning applications, infrastructure and suppliers to support future CMDB alignment
• Support identification and mapping of Important Business Services and Important Business Processes, plus impact tolerance analysis
• Document end-to-end service delivery models, including third parties and critical dependencies
• Produce audit-ready documentation: process maps, service models, requirements, RACI and dependency mapping
• Engage stakeholders across underwriting, claims, finance, operations and technology
• Proven BA experience delivering change in Financial Services (insurance strongly preferred)
• Experience on regulatory or risk-related programmes, ideally Operational Resilience or DORA
• Strong process mapping, service modelling and requirements skills
• Confident workshop facilitator, comfortable with both business and technology audiences
• Comfortable working in a programme start-up environment with evolving structure
• ITIL v4 and service management operating models
• Third-party dependency and outsourced service mapping