Business Analyst

Daisy Group; Cheadle; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Referral bonus

Professional development

Eye care vouchers

Virgin Media & O2 deals

Retailer discounts

Job summary

O2 Business is seeking a Business Analyst to bridge business needs and technical implementation. You will work with stakeholders, developers, and product owners to ensure B2B systems meet quality and functionality standards.

Responsibilities include requirements gathering, creating user stories, and supporting delivery through documentation and collaboration with third parties and internal teams.

Qualifications

• Demonstrated experience as a Business Analyst or in a related role.
• Strong understanding of telecoms technologies and business processes.
• Proficient in requirements gathering, analysis and documentation.
• Experience with Agile/Scrum and Software Delivery Lifecycle, DevOps, cross-functional teams.
• Familiar with JIRA, Confluence or similar tools.
• Excellent analytical and problem-solving skills.
• Ability to translate complex business requirements into technical specs.

Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements and clarify goals.
• Translate business needs into functional specifications for the development team.
• Ensure requirements align with business objectives and user needs.
• Document requirements clearly for stakeholders and developers, outlining what's needed for outcomes.
• Create User Stories and Epics in the format: “as a [role], I want to [action], so that I can [outcome]”.
• Build flow diagrams or wireframes as required.
• Identify options for solving challenges and facilitate decisions with stakeholders and teams.
• Provide documentation to enable third parties or developers to progress with the solution.
• Support third parties and development teams throughout delivery to ensure outcomes.

Skills

Business analysis

Telecoms systems

Requirements gathering

Agile & Scrum

JIRA & Confluence

Analytical thinking

Technical translation

Tools

JIRA

Confluence

Job description

Exciting news from us at Daisy: we're re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we're taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We're incredibly excited about this next step in our journey and you could be on that journey too.

We're looking for a Business Analyst to bridge the gap between business requirements and technical implementation. You will work closely with stakeholders, developers, and product owners to ensure that B2B systems meet the highest standards of quality and functionality. Your analytical, questioning and problem-solving skills combined with knowledge of business processes and systems will be key to the successful delivery of change.

Hours of work: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

What You'll Be Doing

• Collaborate with stakeholders to gather, analyse, and document business requirements, and gain clarification on what stakeholders want to accomplish, questioning to the level of detail required to uncover the full picture and any potential impacts that may not have been previously considered.
• Translate business needs into functional specifications for the development team.
• Ensure that requirements are aligned with business objectives and user needs.
• Document requirements clearly and concisely so they can be easily understood by stakeholders and anyone else involved, providing information on what is needed to achieve the desired business outcome.
• Create User Stories and/or Epics (as applicable), structured as “as a [role], I want to [action], so that I can [outcome]”, to outline the work required to meet business requirements and support validation during User Acceptance Testing (UAT).
• Build flow and process diagrams and/or wireframes where required.
• Identify options for solving business challenges, working with business stakeholders, third parties and internal development teams to facilitate decisions on the best solution.
• Provide documentation to enable third parties or developers to progress with the agreed solution.
• Support third parties and development teams in the technical refinement of solutions, remaining available throughout the delivery process to answer questions and ensure the final solution meets the intended outcome.

What We're Looking For

• Demonstrable experience as a Business Analyst or in a similar role where equivalent skills have been demonstrated.
• Strong understanding of business processes and telecoms technologies and systems.
• Proficiency in requirements gathering, analysis and documentation.
• Experience working with Agile and Scrum methodologies, with understanding of the Software Delivery Lifecycle, DevOps, and cross‑functional squad/team environments.
• Familiarity with tools such as JIRA, Confluence or similar project management and documentation tools.
• Excellent analytical and problem-solving skills.
• Ability to translate complex business requirements into technical specifications.

What's in it for you

Our ethos is simple: the more you put in, the more you get out.

What we Offer

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus - bring great people, get rewarded!
• Professional development - training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

At O2 Business, we're passionate about developing those who drive results and build rewarding careers. As a Business Analyst this is your chance to make a real impact.