Business Analyst

Cardiff and Vale University Health Board; Cardiff; On-site; GBP 40,000 - 52,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking two experienced Business Analysts to support the deployment of a new Electronic Patient Record (EPR) system for Mental Health and Community Services. You will work in a dedicated programme team to map current processes and gather requirements for future-state workflows.

This fixed-term role (16 months) offers involvement across clinical, operational and governance workstreams and a chance to improve patient care through digital transformation.

Qualifications

• Masters level or equivalent with health sector context.
• Experience in business analysis across multiple phases.
• Knowledge of NHS Wales IM/IT standards is helpful.

Responsibilities

• Analyse complex processes and document requirements.
• Facilitate stakeholder workshops and design future-state workflows.
• Support gap analysis, testing, and implementation activities.
• Ensure solutions meet governance and information requirements.
• Build relationships across Health Board and partner organisations.

Skills

Stakeholder engagement

Business analysis

Process mapping

Requirement gathering

Workshop facilitation

MS Word

Projects

Excel

Education

Masters level

Tools

MS Word

Microsoft Project

Excel

Job description

Cardiff and Vale University Health Board

Business Analyst

The closing date is 25 November 2026

This post is fixed term/secondment for 16 months until 31st March 2028 due to funding.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for two experienced Business Analysts to play a key role in the implementation of a new Electronic Patient Record (EPR) system for Mental Health and Community Services within Cardiff and Vale University Health Board.

Working as part of a dedicated programme team, the post holder will support the delivery of a major digital transformation programme, helping to replace existing clinical systems with a modern EPR solution. The role will involve working closely with clinical, operational and corporate stakeholders to understand current business processes, identify requirements, and support the design of future‑state workflows that align with the capabilities of the new system.

This is an excellent opportunity for an individual with strong business analysis skills, experience of service redesign, and a passion for improving patient care through digital transformation. The role offers the opportunity to work across multiple clinical and operational areas, contributing directly to the successful implementation of a EPR replacement programme.

Main duties of the job

The successful candidate will be responsible for analysing complex business processes, facilitating stakeholder engagement, documenting requirements, supporting system configuration discussions, and ensuring that solutions meet service needs while supporting wider organisational and national digital strategies.

• Support the implementation of a replacement Electronic Patient Record (EPR) system for Mental Health and Community Services.
• Work with clinical, operational and administrative teams to understand existing processes and service requirements.
• Gather, analyse and document business requirements and current workflows.
• Facilitate workshops and stakeholder meetings to support service design and decision‑making.
• Develop process maps, user stories and other business analysis documentation.
• Work with system suppliers and project teams to design future‑state processes within the new EPR.
• Identify opportunities to improve, standardise and streamline ways of working.
• Support gap analysis, testing, business readiness and implementation activities.
• Ensure proposed solutions meet clinical, operational, information governance and organisational requirements.
• Build effective working relationships with stakeholders across the Health Board and partner organisations
• Contribute to programme reporting, governance activities and the management of risks and issues.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Person Specification

Skills

• Able to utilise office software packages to an intermediate or higher level. In particular MS Word, Project and Excel.
• Highly organised, with the ability to work to agreed goals, in a self‑directed and professional manner.
• Demonstrable excellent written and verbal communication skills, able to negotiate successful outcomes with senior personnel.
• Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
• Experience of resolving conflict and problems and challenging projects. deliverables (e.g. web pages) in collaboration with clients /users.
• Working knowledge of the NHS and national developments and policy initiatives.
• Understanding and knowledge of health service terminology and information requirements
• Understanding of the NHS Wales IM&T/Digital development and assurance processes, including the NHS Wales Information Standards Assurance Process.
• Expertise with a majority of Business Analysis specialisms and techniques, and expertise in supervising others in the application of these specialisms and techniques.
• Skilled in evaluating the quality of project outputs against agreed acceptance criteria.

Experience

• Experience of applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied.
• Experience of reviewing compliance with legislation and organisational/government policy.
• Experience of consulting activities and techniques including facilitating stakeholder groups.
• Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors.
• Expertise with the application of Business Analysis techniques, methods and tools; experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
• Experience in defining, documenting and working on projects across all phases either alone or with a team.
• Experience in identifying and assessing risks to the success of the project.
• Experience of producing realistic plans (quality, risk and communication plans) and contributing towards lessons learned.
• Experience in investigative work for strategy studies, business requirements and feasibility studies and in the specification of improvements to business processes.
• Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
• Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
• Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.
• Experience of designing the content and appearance of complex information deliverables (e.g. web pages) in collaboration with clients/users.
• Substantial experience of working on complex projects.
• Experience of evaluating the quality of project outputs against agreed acceptance criteria.
• Experience of the application of information management policies, procedures and controls.
• Experience of evaluation, development, demonstration or implementation of research activities.
• Understanding of opportunities provided by the strategic application of IT.
• Experience of investigation and development of innovative methods of exploiting IT.
• Experience of enterprise modelling and architecture demonstrating improved business performance.
• Experience of logical modelling as well as component specification and design; understanding of technical planning and assurance; knowledgeable in development and integration.
• Experience of reconciling technical practice with relevant technical strategies, policies and standards.
• Experience of working with senior clinicians
• Experience of benefits management and realisation.
• Experience in preparing and delivering learning materials and activities
• Experience in supporting practitioners in their development and in recording of achievements in progress records.
• Experience of establishing and maintaining a data structure using data analysis and data modelling techniques.
• Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
• Demonstrable evidence of being able to produce detailed designs and document using required standards, methods and tools, including prototyping tools where appropriate.
• Experience of selecting tools and methods to establish, clarify and communicate the user experience, users' characteristics and tasks and in identifying the technical, organisational and physical environment in which complex products or systems will operate.
• Experience of planning and performing all types of evaluation and of interpreting and presenting the results of evaluations.
• Experience of engaging with technical design and project management to ensure that the correct products have been produced in a timely fashion.
• Experience of evaluating the quality of project outputs against agreed acceptance criteria.
• Experience of assessing, analysing, developing, documenting and implementing changes based on requests for change.
• Knowledge of quality management techniques. Experience of working to agreed quality standards and applying Best Practice. Experience of line management, or task management in a matrix environment

Qualifications

• Educated to Masters level (or equivalent qualification / experience)
• Evidence of significant professional development (ideally within a health and/or social care context).
• Possess (or working towards) a recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board